Bayzat
Service Account Manager - Insurance
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 19/06/2025
Job overview
Date posted
05/05/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
19/06/2025
Job description
Bayzat is seeking a Service Account Manager based in the UAE to manage client relationships and ensure satisfaction by handling day-to-day insurance operations such as claims, endorsements, and pre-approvals. The role requires strong communication, organizational, and problem-solving skills. The Service Account Manager will also support the Strategic Account Managers in the client retention and renewal cycle, conduct employee benefits training, and drive engagement with the Bayzat platform. Bayzat values inclusivity, growth, and flexibility, offering open leave, stock options, hybrid work, and a highly collaborative work culture in its dynamic, fast-growing scale-up environment.
Required skills
Key responsibilities
- Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
- Communicate effectively with clients based on their preferred style, through careful listening, questioning, and critical thinking
- Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
- Consistently support Strategic Account Managers in account retention/renewal cycle
- Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
- Conduct Bayzat platform and employee benefits training and drive utilization
- Organize and coordinate wellness events for clients
Experience & skills
- 2+ yearsâ experience in a client-servicing or account management role (medical insurance experience is mandatory)
- Strong organization skills and detail-oriented
- Time management and prioritization
- Excellent verbal and written communication
- Excellent problem-solving skills and proactive approach
- Ability to build strong relationships with internal and external stakeholders (mid-level executives)
- Should be empathetic and able to adapt to high-stress/pressure environment
