Job description

As a Technical Advisor at Audemars Piguet Dubai, you play a pivotal role in delivering an exceptional luxury client experience while ensuring operational excellence within the boutique. You are responsible for providing technical expertise on watches, supporting aftersales services, and mentoring boutique staff to elevate their technical knowledge. This role requires a balance between high-level client engagement, operational oversight, and technical proficiency. You will be accountable for monitoring the service quality of AP watches, performing inspections and simple interventions, managing inventory related to repairs, and maintaining seamless coordination between boutiques, customer service centers, and HQ teams. As a key brand ambassador, you will use your deep understanding of AP’s heritage, collections, and technical specifications to guide clients, reinforce brand values, and create long-lasting client relationships. Additionally, you will ensure compliance with company policies, IT tools, data protection regulations, and luxury retail standards, always maintaining the highest levels of integrity, attention to detail, and operational efficiency.