Job description

The Retail Banking Officer – Personal Loans role operates within the DSF Personal Loan Unit under Retail Banking, responsible for driving personal loan sales for both existing Emirates NBD customers and new-to-bank customers in the UAE. The role focuses on increasing the market share of the personal loan business in alignment with the Group’s overall business strategy. The position is accountable for acquiring new approved employer companies for the bank, leveraging these relationships to increase retail product acquisition, and maximizing profitability through cross-selling retail banking products such as accounts, credit cards, and bancassurance. The job holder is responsible for meeting assigned sales targets, delivering high standards of customer service, providing expert advice on banking products and services, proactively managing customer portfolios to increase share of wallet, and monitoring client satisfaction and service quality to ensure expectations are met or exceeded. The role operates within a highly sales-driven retail banking environment, supporting overall revenue growth for the Retail Bank.