Job description

The Business Analyst – Planning and Support (Sales Support Senior Analyst) at Citi in Dubai is an intermediate-level role responsible for leading the formulation and implementation of both long-term and short-term strategic plans and objectives aimed at increasing market share, market penetration, and maximizing growth opportunities across the marketplace. The role supports product specialists by providing qualified referrals for cross-sell opportunities and contributes to closing deals across multiple banking and financial products. It also involves oversight and assurance of safe and sound underwriting and credit practices while supporting overall lending operations. The position requires providing sales assistance through the design and implementation of process improvements, supporting new products, promotions, and business-defined projects, and reviewing and developing training materials for sales and operations teams. The role includes supporting sales activities for high-profile clients, providing administrative assistance to sales management teams, ensuring compliance with local regulations, and maintaining adherence to Citi’s internal policies, ethical standards, and regulatory frameworks. The analyst is also responsible for risk assessment in business decision-making, safeguarding the firm’s reputation, clients, and assets, and ensuring transparent escalation and reporting of control issues. The role requires coaching and mentoring new recruits, contributing to team development, and demonstrating strong communication skills and industry knowledge in financial services operations and sales support functions.