
Al Rajhi Bank
Sales Consultant – Retail Banking (Eastern Region)
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 07/04/2026
Job overview
Date posted
21/02/2026
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Job description
The Sales Consultant – Retail Banking (Eastern Region) is responsible for presenting and selling the bank’s products and services to customers while delivering the highest standards of service quality and professionalism within the branch environment. The role includes receiving applications for bank products, entering them into the core banking system, and following up on their execution in accordance with approved procedures and internal guidelines. The consultant welcomes customers to the branch, provides front-desk reception support, assists them in completing required forms, and ensures customers are guided correctly to complete their transactions through ATM machines and other electronic banking channels. The position involves opening customer accounts by collecting and verifying required documentation, entering customer information and signatures into the system, and requesting Operations Manager authorization. It also includes dispatching contracts and accounts to the information center and uploading documentation to the DMS system. The role handles ATM card requests, processes card issuance including instant card printing, delivers renewed cards through administration, manages ATM and Point of Sale (POS) claims through the ATM card claims system, and performs inquiries related to credit cards and ATM cards retained by branch ATMs. The consultant processes customer requests for data updates, account closure, account data amendments, signature changes, account movement requests, standing order setup, membership creation and activation, and power of attorney documentation including signature verification and system entry. Responsibilities further include escalating customer complaints to the Operations Manager, ensuring rapid response and resolution in line with operational procedures, monitoring compliance with Anti-Money Laundering (AML) monitoring, applying Know Your Customer (KYC) principles, raising suspicious transaction reports related to money laundering or fraud cases, and ensuring full adherence to Central Bank regulations and internal procedures. The role supports customer service fulfillment metrics, contributes to sales and revenue objectives through product promotion and marketing skills, and ensures regulatory and operational compliance in all branch transactions.
Required skills
Key responsibilities
- Present and sell the bank’s products and services to customers using the highest standards of service quality and professionalism, receive product applications, enter them into the core banking system, and follow up on execution to ensure completion in accordance with approved procedures
- Welcome and receive all customers entering the branch, assist with completing required forms, guide customers to complete transactions correctly through ATM machines and electronic banking channels, and direct them to the appropriate staff member when necessary
- Open customer accounts by collecting and verifying required documentation, entering account details and customer signatures into the system, requesting Operations Manager authorization, and dispatching contracts and account documents to the information center while uploading records into DMS
- Process ATM card requests including system entry, instant card printing, delivery of renewed cards, inquiry of retained ATM and credit cards, and entry of ATM and Point of Sale (POS) claims into the ATM card claims system
- Handle customer requests for data updates, account closure, account data amendments, signature changes, account movement requests, standing order setup, membership creation and activation, and power of attorney processing including signature verification and system entry
- Respond promptly to customer complaints and service issues, escalate unresolved matters to the Operations Manager, raise suspicious transaction reports related to Anti-Money Laundering (AML) and fraud cases, and ensure strict compliance with Know Your Customer (KYC), Central Bank regulations, and internal procedures
Experience & skills
- Hold a Bachelor’s Degree or higher with 0–6 years of relevant banking or customer service experience in a retail banking environment
- Demonstrate knowledge of account opening processing, core banking system data entry, DMS documentation management, ATM card issuance processes, ATM card claims system handling, and electronic banking channels guidance
- Possess understanding of Anti-Money Laundering (AML) monitoring, Know Your Customer (KYC) principles, identification of money laundering indicators, and full compliance with Central Bank regulations and internal procedures
- Exhibit ability to process account closures, account data amendments, standing orders, membership activation, signature changes, account movement requests, and power of attorney documentation accurately in the system
- Show capability to manage ATM and Point of Sale (POS) claims processing, credit card and ATM card inquiries, and ensure accurate documentation submission to Operations Manager for authorization
- Demonstrate service quality skills, dialogue and communication skills, marketing skills, and ability to handle customer interactions professionally while supporting sales targets and ensuring operational and regulatory compliance