Job description

The Sales Consultant – Retail Banking (Eastern Region) is responsible for presenting and selling the bank’s products and services to customers while delivering the highest standards of service quality and professionalism within the branch environment. The role includes receiving applications for bank products, entering them into the core banking system, and following up on their execution in accordance with approved procedures and internal guidelines. The consultant welcomes customers to the branch, provides front-desk reception support, assists them in completing required forms, and ensures customers are guided correctly to complete their transactions through ATM machines and other electronic banking channels. The position involves opening customer accounts by collecting and verifying required documentation, entering customer information and signatures into the system, and requesting Operations Manager authorization. It also includes dispatching contracts and accounts to the information center and uploading documentation to the DMS system. The role handles ATM card requests, processes card issuance including instant card printing, delivers renewed cards through administration, manages ATM and Point of Sale (POS) claims through the ATM card claims system, and performs inquiries related to credit cards and ATM cards retained by branch ATMs. The consultant processes customer requests for data updates, account closure, account data amendments, signature changes, account movement requests, standing order setup, membership creation and activation, and power of attorney documentation including signature verification and system entry. Responsibilities further include escalating customer complaints to the Operations Manager, ensuring rapid response and resolution in line with operational procedures, monitoring compliance with Anti-Money Laundering (AML) monitoring, applying Know Your Customer (KYC) principles, raising suspicious transaction reports related to money laundering or fraud cases, and ensuring full adherence to Central Bank regulations and internal procedures. The role supports customer service fulfillment metrics, contributes to sales and revenue objectives through product promotion and marketing skills, and ensures regulatory and operational compliance in all branch transactions.