Abu Dhabi Islamic Bank
Team Leader – Variable Channels
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 17/05/2026
Job overview
Date posted
02/04/2026
Location
Abu Dhabi, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
17/05/2026
Job description
As a Team Leader – Variable Channels (Outsource) in Abu Dhabi, responsible for managing a team and ensuring overall business objectives are achieved while maintaining ADIB's brand image and visibility in the financial market. Develop new strategies to grow the business and build actionable plans for team performance improvement. Ensure strict adherence to ADIB policies, procedures, and Shari’a compliance across all business operations. Monitor daily, weekly, monthly, and annual activities of team members including Independent Financial Executives (IFEs), ensuring proper execution of sales, document verification, attendance, and disbursement processes. Lead coaching, training, and development of team members, recognizing high performers and identifying areas of improvement. Handle escalated customer complaints directly and maintain strong control over business processes. Ensure proper handover of customer files during staff transitions and maintain accurate reporting to senior management. Engage with ministries, departments, and corporate clients to expand business channels and report findings to management. Conduct annual staff appraisals, recommend recognition, and implement disciplinary measures when necessary. Familiarity with core banking and application sourcing systems, HR systems, and Outlook/Email platforms is required for operational efficiency and team management.
Required skills
Key responsibilities
- Manage the team to ensure overall responsibilities and targets are achieved or exceeded within set timelines
- Ensure full adherence of team members to ADIB policies, procedures, and Shari’a compliance in daily business operations
- Plan and execute adequate leave schedules for the team to maintain workflow continuity and coverage
- Monitor daily activities of IFEs, ensuring proper business management, control, and achievement of monthly goals
- Coach and guide team members on day-to-day business activities, including sales targets, document verification, and customer interactions
- Review and recommend credit applications, verifying authenticity of critical documents such as MRFs, identification documents, and bank statements
- Ensure timely updates of leads status and accurate attendance reporting, escalating issues such as regular absenteeism to the Senior Manager (SM)
- Verify and forward disbursement files to RFO within one working day, ensuring original documents are cross-checked against copies
- Handle all customer complaints directly, preventing IFEs from addressing complaints independently
- Ensure IFEs remain informed about ADIB products, policies, promotions, and changes through continuous updates and coaching
- Open new business channels by engaging potential employers or high-net-worth clients to introduce IFEs and expand business opportunities
- Motivate high-performing staff and create healthy inter-team competition to encourage overall performance improvement
- Identify training requirements based on monthly performance evaluations and arrange coaching programs for IFEs, escalating cases of underperformance to SM
- Recommend disciplinary action for staff showing no improvement and support SM on STL, Settlement, and Clearance processes
- Visit ministries, departments, and listed companies, providing business visit reports to the SM
- Conduct annual appraisals, recommend staff recognition, and manage succession planning and performance incentives
Experience & skills
- Proven experience in team management and leading a financial services or banking team
- Strong knowledge of core banking systems and application sourcing systems
- Familiarity with ADIB policies, Shari’a compliance, and day-to-day banking operations
- Ability to develop business strategies and plans to achieve set targets and grow market visibility
- Experience in coaching, mentoring, and performance management of team members
- Strong analytical and problem-solving skills for reviewing credit applications and business processes
- Proficiency in Outlook/Email and HR systems for communication, reporting, and staff management
- Experience handling customer complaints and resolving issues directly
- Ability to monitor attendance, leave plans, and workflow execution effectively
- Experience in business development, opening new channels, and liaising with corporate or government clients
- Capability to conduct staff appraisals, recognize high performers, and implement disciplinary measures where required
- Ability to prepare detailed reports on team performance, business visits, and operational compliance
- Strong organizational skills to manage daily, weekly, monthly, and annual responsibilities efficiently