Job description

Visa is seeking a Manager, VCA Tools and Platforms (CEMEA) to be based in Dubai, UAE. This hybrid role combines consulting expertise with technology and vendor management skills to support Visa Consulting & Analytics (VCA) across the CEMEA region. The manager will lead the design, development, enhancement, and governance of portfolio management and campaign management tools, initially focused on card portfolio management with later expansion into other areas. Responsibilities include defining business and technical requirements in collaboration with Visa clients and consultants, ensuring alignment of tools with client needs across the customer lifecycle (acquisition, activation, retention, portfolio migration, risk optimization), and managing third-party vendors responsible for tool development and support. The role requires project oversight including budgets, timelines, and deliverables, as well as ensuring compliance with Visa’s risk management, data security, and regulatory standards. The manager will engage directly with clients to identify portfolio growth opportunities, gather feedback, and guide best practices in card portfolio analytics, loyalty optimization, and campaign execution. Candidates must have a Bachelor’s degree (Master’s/MBA preferred) with at least 7 years’ experience in consulting, technology-enabled transformation, portfolio management, or marketing technology, with strong product management and marketing automation tool implementation skills. Familiarity with platforms such as Unica, Adobe Campaign, or Salesforce Marketing Cloud is highly desirable, as is knowledge of digital payments, loyalty programs, and premium card value propositions. Experience in vendor and stakeholder management, risk compliance, and cross-functional project leadership is essential. Fluency in English is required; proficiency in Arabic, Russian, or French is an advantage. Regional experience in the CEMEA payments market is preferred.