Citi UAE
Customer Acquisition Specialist – UAE Nationals Only
- Permanent
- Dubai, United Arab Emirates
- Experience 0 - 2 yrs
Job expiry date: 22/04/2026
Job overview
Date posted
08/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
0 - 2 yrs
Seniority
Entry level
Qualification
Bachelors degree
Expiration date
22/04/2026
Job description
The Customer Acquisition Specialist is responsible for driving Citigold and Citigold Private client acquisition in the UAE, focusing on onboarding new clients, upselling existing clients, and supporting the sales targets of the Citigold Acquisition Team. The role requires building strong client relationships, understanding financial needs, generating leads, and collaborating closely with field sales teams and internal departments. This is a client-facing telesales role with accountability for meeting sales targets while maintaining compliance, customer service excellence, and adherence to Citi policies.
Required skills
Key responsibilities
- Promote and sell wealth management products and services to new and existing Citigold clients through outbound calls.
- Upgrade existing Citi Blue relationships to Citigold & Citigold Private accounts by increasing funding and deepening relationships.
- Provide eligible leads to field sales teams and ensure all pre-defined criteria are met for follow-up and onboarding.
- Meet and exceed monthly sales targets, including NTB account openings, funding, and client upgrades, while achieving other KPIs.
- Ensure complete and accurate KYC documentation for all originated accounts.
- Collaborate with internal teams to identify opportunities that increase lead conversion and positively impact KPIs.
- Refer clients to Investment Professionals for identified investment and insurance needs.
- Maintain up-to-date knowledge of Citi products, processes, and market conditions to enhance acquisition effectiveness.
- Deliver best-in-class customer service while complying with Code of Conduct, Sales Do’s and Don’ts, and regulatory policies.
- Track and report key performance indicators, including call volume, lead generation, conversion rates, and customer satisfaction.
Experience & skills
- Bachelor’s degree or MBA.
- 1–3 years of experience in sales, telesales, or financial services.
- Experience with high-net-worth client acquisition (Priority Banking / SME Banking) or investment products is preferred.
- Strong communication, persuasion, and interpersonal skills.
- Customer-focused, target-driven, and organized.
- Basic understanding of credit, banking policies, KYC, and risk management.
- Ability to work under pressure while maintaining professionalism and composure.
- Familiarity with CRM systems, Microsoft Office, and digital banking tools.
- Knowledge of local markets, capital markets, and economic trends.