Key responsibilities

• Manage clients’ orders during trading sessions in local and international markets in compliance with regulatory and stock exchange rules.
• Actively introduce new clients through calls and meetings, set up meetings with potential clients, and understand their wishes and concerns.
• Manage client relations as instructed by the reporting manager and promote new business through ongoing customer contacts.
• Adhere to ADIB and ADIB Securities operational procedures and policies and ensure immediate responses to all customer instructions.
• Keep track of new trading rules and regulations and increase industry knowledge, maintaining compliance with client onboarding documents and KYC.
• Maintain continuous compliance with AML/CTF rules and regulations and keep abreast of DFM, ADX, SEC, CMA, and SCA regulations.
• Monitor the market and commission structures, analyze competition, and make recommendations to increase trading income.
• Increase the company’s share of each client’s total trading portfolio and effectively grow affluent client trading activity.
• Ensure customer satisfaction and resolve customer grievances in a timely manner while representing the organization professionally at various forums.
• Assist team leaders in day-to-day tasks and liaise with team members to better serve clients’ interests and cross-sell ADIBS US trading capabilities.
• Identify and manage significant risks (financial, operational, market, reputational) and monitor customer accounts to ensure settlements as per market control norms.
• Actively follow up on overdue settlement trades and take action within market control rules, recording and filing all correspondence with Market Control and customers.
• Manage time and work-related duties efficiently, maintain high ethical standards, and contribute to a healthy work environment.
• Support supervisory expectations by helping identify and satisfy employee training requirements with the Head of the desk/Trading Manager and promote professional and ethical conduct.