Four Seasons Middle East
Manager, PMS Operations EMEA
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
19/04/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Not applicable
Expiration date
03/06/2025
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. The company manages over 120 hotels and resorts and 50 private residences in 47 countries. The Manager PMS, EMEA provides corporate support and resources by establishing brand standards and processes to leverage optimal system usage, focusing on the EMEA region. This includes developing and communicating procedures to properties, supporting corporate initiatives, and strengthening operational standards. The role is based in the Dubai Corporate Office and follows a hybrid model with three days in the office.
Required skills
Key responsibilities
- Drive standardization and develop documentation for key processes in rooms operations and reporting so that processes are executed consistently in PMS
- Key contact for EMEA requirements – validates against developed initiatives and test for viability/feasibility for global roll-out
- Assist in implementing operational PMS enhancements and configuration, to meet local regional business needs and requirements
- Help in new pre-opening staging, setup, and training
- Keep Corporate PMS team informed of all regional items related to PMS standards and localizations
- Work closely together with Hotel Systems Team and PMS corporate team
- Maintain relationships with regional business leads such as Rooms Council, and regional office teams
- Responsible for the communication of updates, next steps on system changes, new versions / upgrades, and functionality issues to all regional stakeholders
- Meet with Global PMS Team weekly to review and prioritize property operations issues and enhancements, including escalations as needed
- Serve as the primary regional point of contact for EMEA properties for operational PMS matters, including but not limited to Front Office, Reservations, and Finance
- Assist deploying new standards with Rooms Operations at all properties
- Responsible for ensuring that documentation is current and readily available
- Identify and prioritize developing required standards and best practices based on common operational helpdesk requests
Experience & skills
- Strong written and verbal communication skills
- 3–5 years’ experience working in hotel operations (preferably rooms)
- Advanced operations knowledge of Opera PMS, as well as Microsoft Office
- Self-starter: ability to manage competing priorities with minimal supervision – pro-active and takes initiative
- Strong administrator with excellent planning and organizational skills
- Strong decision-making skills: strong understanding of business acumen to drive and improve product quality as well as operational efficiency