IHG Hotels & Resorts MENA
Hotel Manager (Hospitality Operations)
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 27/04/2026
Job overview
Date posted
13/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Hotel Manager (Hospitality Operations) at Holiday Inn & SuitesĀ® Dubai Festival City is responsible for leading the overall operations and strategic direction of the hotel while ensuring operational excellence, maximizing financial performance, developing high-performing teams, and delivering outstanding guest experiences aligned with Holiday Inn brand standards and IHGĀ® hospitality principles. The role involves managing the day-to-day hotel operations, overseeing departmental coordination, supervising hotel staff assignments, and supporting the Area General Manager in the development and communication of departmental strategies and operational goals. The position requires direct involvement in financial and operational planning, including development, implementation, and monitoring of financial and operational plans, budget monitoring, variance analysis against budgets, labour cost control, expense management, and making recommendations for capital improvements that enhance hotel assets, brand loyalty, and company performance. The Hotel Manager ensures service quality through the establishment and implementation of service recovery guidelines, prompt resolution of guest complaints, and systematic review of guest feedback to implement continuous improvement strategies. Responsibilities also include coordinating communication across departments for VIP arrivals, large groups, and key guests, as well as leading hospitality marketing initiatives to upsell hotel services, offerings, and amenities. The role ensures full compliance with hotel and owner policies and procedures, federal, state, and local regulations regarding health, safety, and alcohol service, and maintains a secure environment for guests, employees, and hotel assets. Operational oversight includes workforce planning, assigning daily tasks, staff training, performance management, coaching, goal-setting for employee development, recommending HR actions, enforcing company policies, and ensuring teams are equipped with appropriate operational tools. The position promotes collaboration across departments to maintain a unified service culture while supporting initiatives to maintain a āgreenā hotel and sustainability practices. The Hotel Manager also fosters positive relationships with property owners, provides status reporting where required, and maintains relations with external stakeholders. Fluency in English is required with additional languages preferred, and the role may also involve serving as manager on duty while maintaining compliance with brand standards, operational procedures, and hospitality service excellence expectations associated with the Holiday Inn brand and IHG hospitality framework.
Required skills
Key responsibilities
- Manage the overall day-to-day hotel operations by supervising hotel staff assignments, coordinating departmental activities across operational teams, planning and assigning work schedules, ensuring the correct staffing numbers are available to maintain smooth hotel operations, communicating operational priorities across shifts, and assisting the Area General Manager in the development, communication, and execution of departmental strategies, operational plans, and performance goals while ensuring compliance with hotel policies and procedures.
- Develop and implement financial and operational plans for the hotel in collaboration with the Area General Manager, including monitoring budgets, performing variance analysis against approved financial targets, controlling labour costs and departmental expenses, managing operational performance indicators, and providing continuous operational direction to all hotel departments to ensure financial efficiency and sustainable profitability.
- Recommend and support capital improvement initiatives by evaluating hotel assets, identifying infrastructure or operational improvements, proposing upgrades that enhance the hotelās facilities and operational performance, and contributing to strategies that strengthen brand loyalty, guest satisfaction, and long-term asset value for both the hotel ownership and the Holiday Inn brand.
- Lead workforce management and team development initiatives by supervising daily staff activities, delivering structured staff training, establishing clear performance and development goals, providing ongoing coaching and performance feedback, recognizing high-performing employees, recommending or initiating HR-related actions when necessary, and ensuring employees have the operational tools and guidance required to perform their roles effectively.
- Promote a collaborative working environment across departments by facilitating communication between operational teams, encouraging teamwork, coordinating operational activities between different shifts and departmental management, and ensuring consistent quality service delivery across all guest-facing and operational hotel functions.
- Ensure exceptional guest experience management by establishing and implementing service recovery guidelines, responding to guest complaints and concerns promptly and professionally, reviewing and analyzing guest feedback, implementing improvement strategies based on feedback insights, and coordinating communication with relevant departments to address special requests for VIP guests, large groups, and other key visitors.
- Lead hospitality marketing and revenue enhancement initiatives by promoting hotel services, amenities, and offerings, supporting upselling strategies, increasing guest engagement with available hotel products and services, and contributing to initiatives that strengthen the hotelās brand presence within the local community.
Experience & skills
- Possess a Bachelorās degree, higher education qualification, or equivalent academic credential in Hotel Administration or Business Administration to support the management of hotel operations, financial planning, workforce leadership, and hospitality service delivery.
- Demonstrate a minimum of ten years of prior hotel management experience or an equivalent combination of professional experience and academic qualifications, with experience requirements potentially varying depending on the size, operational complexity, and scale of hotel operations.
- Demonstrate comprehensive knowledge of hotel operations management including workforce planning, departmental coordination, service delivery management, operational supervision, guest service standards, and hospitality operational procedures necessary to manage a full-service hotel environment.
- Demonstrate proven experience in financial and operational planning including budget monitoring, variance analysis, labour cost control, operational cost management, and strategic financial decision-making aimed at maximizing hotel profitability and operational efficiency.
- Demonstrate expertise in team leadership and workforce management including employee training, performance management, staff development planning, coaching and feedback processes, and the ability to initiate or recommend HR-related actions in accordance with organizational policies.
- Demonstrate experience managing guest satisfaction and service quality by implementing service recovery guidelines, responding effectively to guest complaints, analyzing guest feedback, and developing continuous improvement strategies that enhance guest experiences and strengthen brand loyalty.
- Demonstrate knowledge of regulatory compliance requirements including adherence to federal, state, and local laws governing health and safety standards, alcohol service regulations, workplace safety policies, and operational compliance requirements within the hospitality sector.
- Demonstrate fluency in English with the ability to communicate effectively in a professional hospitality environment, with additional language capabilities preferred to support communication with international guests, multicultural teams, and diverse customer segments.