Al Ghurair
Head of Aftersales
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 23/11/2026
Job overview
Date posted
09/10/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
23/11/2026
Job description
Insurance companies, fleet customers and retail drivers all bring their vehicles to Al Ghurair Mobility's workshops, and this Dubai-based Head of Aftersales runs the operation that serves them. National aftersales strategy is yours to set, with workshop output, budgets and targets monitored closely to keep the business profitable. Service repair, parts warehouse management and warranty administration and claims all report into this position. ESMA (Emirates Standards) procedures for service and parts must be followed, alongside dealership guidelines and company policy. Customer satisfaction is tracked through feedback surveys and resolved with the CRM and Customer Care teams, while service and parts campaigns with marketing win new customers and bring existing ones back. Fleet customers get express service through Annual Contracts for Mechanical Repairs & Services. Electric Vehicle Services offer a new revenue stream to develop, and manufacturer collaboration on product development helps cut warranty repairs. Unannounced workshop visits, technical training and franchisee meetings keep standards high across the network. A Bachelor of Engineering in Automobile engineering and at least 10 years in a senior managerial role are required, with an MBA and 15 years in automotive dealer service, warranty and parts operations preferred.
Required skills
Key responsibilities
- Set and launch an effective strategy for workshop output
- Monitor budgets, targets and goals and act on performance gaps
- Align warehouse operation systems with dealership guidelines and company policy
- Enforce service and parts procedures in line with ESMA (Emirates Standards)
- Coordinate service and parts campaigns with marketing to acquire and retain customers
- Run express service for fleet customers through Annual Contracts for Mechanical Repairs & Services
- Track customer satisfaction through feedback surveys and resolve issues with CRM and Customer Care
- Develop national aftersales strategies that grow the business and improve satisfaction
- Lead a team of aftersales professionals across service, parts and warranty
- Collaborate with cross-functional teams to integrate aftersales initiatives
- Analyse aftersales data to optimise performance
- Manage service operations across insurance, fleet and retail customers profitably
- Integrate aftersales activities with all related departments for smooth operations
- Inspect workshops through random visits to confirm systems, quality and turnaround
- Ensure service personnel at all levels are trained and have current technical data
- Benchmark promotional activity against competitors with marketing
- Attend external training, conferences and franchisee meetings and report back to the team
- Introduce new revenue streams in Electric Vehicle Services
- Streamline processes to raise efficiency and effectiveness
- Partner with the manufacturer on product development to improve quality and reduce warranty repairs
Experience & skills
- Hold a Bachelor of Engineering with an Automobile specialisation and proven aftersales experience
- Possess an MBA (preferred)
- Bring a minimum of 10 years of experience in a senior managerial role
- Offer 15 years of experience in automobile dealer service, warranty, technical and parts operations (preferred)
- Understand business and management principles, including strategic planning, resource allocation and target setting
- Know P&L management and customer satisfaction processes, from needs assessment to evaluation
- Demonstrate strong leadership, decision-making and problem-solving
- Communicate clearly in written and spoken form