Informa Group
Senior Registration Platform Team Leader
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
- Urgent
Job overview
Date posted
19/06/2025
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
03/08/2025
Job description
The Senior Registration Platform Team Leader at Tahaluf leads registration operations for large-scale B2B events in Saudi Arabia. This strategic role involves managing a team responsible for third-party registration platforms, particularly Visit by GES, and driving innovation in registration technologies. The role includes platform optimization, technical leadership, cross-functional collaboration, and the delivery of a high-quality customer registration experience aligned with business growth and transformation goals.
Required skills
registration platform management
event registration operations
Visit by GES
data management
API integrations
HTML
CSS
workflow automation
project management
CRM systems
Smartsheet
Monday.com
airtable
data analysis tools
technical documentation
process optimization
vendor management
service level agreements
team leadership
platform configuration
Key responsibilities
- Develop and implement the strategic vision for registration platform operations across all Tahaluf events.
- Lead the registration team, providing mentorship, guidance, and professional development opportunities.
- Establish and maintain relationships with key stakeholders, including senior management, show directors, and technology partners.
- Drive continuous improvement initiatives to enhance registration processes, customer experience, and operational efficiency.
- Serve as the principal subject matter expert on the Visit by GES platform, leading complex implementations and solving critical technical challenges.
- Architect advanced registration solutions for high-profile, large-scale events with complex requirements.
- Identify and implement innovative registration technologies and integrations that enhance customer experience.
- Lead platform optimization initiatives to improve performance, scalability, and reliability.
- Develop technical documentation, training materials, and best practice guidelines.
- Partner with show teams on end-to-end registration setup, ensuring adherence to strict timelines.
- Oversee registration for multiple events simultaneously, ensuring flawless execution.
- Manage resource allocation and prioritization to optimize efficiency across the department.
- Design and implement standardized processes and quality control measures.
- Conduct post-event analysis including data evaluation and strategic recommendations.
- Develop KPIs to measure registration performance and identify opportunities for improvement.
- Collaborate with marketing, sales, and CX teams to integrate registration with other customer touchpoints.
- Represent the registration function in cross-departmental strategic planning sessions.
- Provide expert consultation to show teams on registration best practices and solutions.
Experience & skills
- Bachelor's degree in Event Management, Information Technology, Business Administration, or related field.
- 5+ years of experience in registration platform management, preferably in the events industry.
- 7+ years in the events industry with a focus on registration or customer experience preferred.
- Experience leading high-performing teams and managing vendor relationships.
- Proficiency with Visit by GES platform.
- Knowledge of API integrations, data management, HTML, CSS, and scripting languages.
- Understanding of data security and privacy regulations.
- Experience with workflow automation and process optimization.
- Proficiency in MS Office, Monday.com, Smartsheet, airtable, CRM systems, and data tools.
- Fluency in English; additional languages desirable.
- Strong communication and stakeholder management skills.
- Willingness to travel regionally and internationally for event support.