Job description

Based at Transguard Group’s Headquarters in DAFZA, the Account Manager — Workforce Solutions acts as the day-to-day point of contact for assigned key accounts, delivering HR services in line with standard operating procedures while leading two direct reports and partnering with a Senior Manager. The role coordinates with payroll and billing to ensure accurate, on-time payroll processing and invoicing, reviews client contracts to develop growth and retention plans, prepares costing sheets, identifies upsell opportunities, and ensures billing accuracy in line with commercials. Customer responsibilities include drafting, reviewing, and negotiating client contracts/annexures/addendums under supervision; developing and maintaining client relationships through regular meetings; and delivering recruitment and hiring, employment visa services (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests across own and direct reports’ accounts. Process duties include running and maintaining each account via SOPs/SWIs, establishing and monitoring KPIs, liaising with the WFS HR Admin team on hiring, contracts, visa renewals/cancellations, medical insurance and immigration status, coordinating with Payroll for salary and full-and-final processing, and developing team capability. The role also tracks industry trends and competitor activity, solves problems and escalates risks to the Line Manager, proposes continuous improvements for smoother workflow, and participates in initiatives to drive efficiency and savings.