Job description

In this role you will provide technical support, training, governance, certification, and capability development to John Crane's Channel Partners across the MEA region, ensuring alignment with JC standards while protecting the company's intellectual property. You will act as the primary technical focal point for all certified Channel Partners within your assigned region, providing technical support related to repair activities, refurbishment processes, assembly procedures, and testing requirements. You are responsible for reviewing and supporting technical requests from Channel Partners within approved authorization limits, and coordinating technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams. Your responsibilities include delivering and coordinating technical training programs for Channel Partner personnel, and supporting certification and recertification of Channel Partner technicians and engineers. You will evaluate the technical competence and readiness of Channel Partner personnel, perform technical assessments and audits of Channel Partner facilities, and verify compliance with approved Service Operations standards, SOPs, and quality requirements. You are responsible for supporting the onboarding of new Channel Partners and certification programs, and participating in capability assessments and authorization reviews of Channel Partner Service Centers. In this role you will support repair troubleshooting activities, provide guidance on component inspection and repairability assessments, and support the implementation of new service technologies and repair methodologies. You will maintain records of technical support, training, and certifications, identify recurring technical issues, and support Root Cause Analysis investigations involving Channel Partner activities.