Emaar
Front Office (VAJ - SR), Hospitality Guest Services Associate
- Permanent
- Sharjah, United Arab Emirates
- Experience 0 - 2 yrs
Job expiry date: 29/05/2026
Job overview
Date posted
14/04/2026
Location
Sharjah, United Arab Emirates
Salary
AED 10,000 - 15,000 per month
Compensation
Job description
The Front Office (VAJ - SR) role within Emaar Hospitality Group’s Vida Hotels and Resorts brand in the United Arab Emirates is part of a premier global hospitality organization under Emaar Properties PJSC, focused on delivering enriching, personal, and memorable lifestyle experiences. Vida Hotels is a boutique, lifestyle-driven hospitality concept catering to modern business executives, entrepreneurs, and leisure travelers, with a strong emphasis on fashion, art, design, and community-centric guest experiences. The role operates within a performance-driven hospitality environment where Front Office and service operations are aligned with high service standards, operational procedures, and brand service culture. The position requires active participation in operational Front Office tasks, including guest interaction, service delivery, and support of hospitality operations while ensuring compliance with internal policies and service directives. The associate contributes to maintaining accounting-related operational awareness by supporting cost and financial reporting activities in alignment with statutory requirements and auditing policies, while also ensuring accuracy in operational processes. The role is embedded in a fast-paced, customer-focused environment where service excellence, adaptability, and responsiveness are critical to maintaining guest satisfaction. The position emphasizes proactive communication with internal teams, ensuring seamless coordination across departments to enhance guest experience outcomes. It also requires continuous alignment with Emaar Hospitality Group’s core values of customer focus, ownership mindset, speed, talent, and adaptability while maintaining high emotional intelligence and professional hospitality conduct in a luxury 5-star environment.
Required skills
Key responsibilities
- Execute all operational Front Office tasks in accordance with Emaar Hospitality Group and Vida Hotels service standards and procedures, ensuring seamless guest check-in, check-out, and daily front desk operations while maintaining a high level of professionalism and accuracy in service delivery.
- Deliver exceptional guest experiences by proactively engaging with customers, anticipating needs, and going the extra mile to enhance satisfaction while consistently reflecting the brand’s lifestyle hospitality concept and service culture.
- Handle guest complaints effectively by identifying issues promptly, applying service recovery techniques, and ensuring timely resolution while maintaining guest satisfaction and protecting brand reputation in a 5-star hospitality environment.
- Communicate proactively and continuously with fellow ambassadors and internal departments to ensure smooth operational coordination, sharing guest-related information and maintaining alignment on service expectations and operational priorities.
- Support the overall service culture by maintaining high emotional intelligence, demonstrating resilience under pressure, and adapting to dynamic guest requirements in a fast-paced luxury hospitality environment.
- Ensure compliance with operational directives, policies, and procedures of Emaar Hospitality Group while maintaining consistency in service delivery, adherence to hospitality standards, and alignment with brand expectations.
- Contribute to continuous service improvement by identifying operational gaps, suggesting enhancements to guest service processes, and actively participating in initiatives that improve efficiency and guest satisfaction outcomes.
- Maintain a customer-first mindset at all times by prioritizing guest needs, ensuring attention to detail in service interactions, and embodying the brand values of speed, ownership, adaptability, and talent-driven service excellence.
Experience & skills
- Possess a minimum of a high school diploma, with a college degree in Hotel Management or a related field preferred, along with 1–2 years of experience in a similar Front Office or guest service role within a 5-star hospitality environment.
- Demonstrate a genuine service personality with high emotional intelligence (EQ), strong interpersonal skills, and the ability to deliver exceptional guest experiences in a luxury hospitality setting.
- Exhibit strong knowledge of Front Office operations and Food & Beverage service standards, including guest handling procedures, operational workflows, and hospitality service protocols in a 5-star hotel environment.
- Apply strong communication skills to effectively interact with guests, colleagues, and cross-functional teams while maintaining professionalism and clarity in both verbal and written interactions.
- Demonstrate ability to handle complaints and perform service recovery effectively under pressure, ensuring guest satisfaction while adhering to brand service standards and hospitality best practices.
- Show resilience and adaptability in a fast-paced hospitality environment, maintaining composure and efficiency while managing multiple guest requests and operational tasks simultaneously.
- Work collaboratively within a team-oriented environment, proactively engaging with fellow ambassadors to ensure smooth service delivery and consistent guest experience outcomes across all touchpoints.
- Exhibit strong customer focus, attention to detail, and drive for results while consistently embodying the values of Emaar Hospitality Group including ownership mindset, speed, and adaptability.