Job description

Sellers on this UAE e-commerce marketplace need a reliable point of contact when Seller Central throws up problems, and this position is that contact. Onboarding runs end to end under your lead, including training sellers on the platform and its workflows. Technical issues are troubleshot directly, and the tougher ones are traced to root cause. Seller performance metrics are monitored and reported regularly. Brand, operations and product teams are brought in when escalations need wider help. Policy updates and best practices are communicated to sellers, and compliance with brand guidelines and marketplace standards is checked. Process improvements make seller operations more efficient, and knowledge sharing sessions keep the team aligned. This is a contract role requiring 4 to 6 years in seller support or e-commerce operations and strong English. Arabic, SQL or analytics tool skills, PMP and experience with major UAE marketplaces are preferred.