Job description

The collections team is part of the Financial Remediation department. This team ensures all delinquent customers are contacted and followed up on for dues related to existing bank facilities. The department has monthly targets to contribute to the overall goals of the organization. Follow-ups occur across all products, including personal loans, credit cards, and auto loans. The role is critical in ensuring the bank meets its retail profit goals. Agents are responsible for achieving individual targets related to resolution and cash collection. Responsibilities include handling delinquent account pools, raising final settlements, updating systems, and maintaining customer satisfaction benchmarks. The role aligns with Emirates NBD values and TOM elements.