Tap Payments
Onboarding Administrator
- Permanent
- Al Kuwait City, Kuwait
- Experience 2 - 5 yrs
Job expiry date: 20/04/2026
Job overview
Date posted
06/03/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
20/04/2026
Job description
The Onboarding Administrator at Tap Payments will support business teams in Kuwait by coordinating merchant onboarding, verifying documents, performing initial KYC/underwriting checks, and liaising between merchants, processors, and internal teams to ensure smooth account activation. The role emphasizes relationship building, problem-solving, and operational accuracy while adhering to company policies and fintech regulatory requirements.
Required skills
Merchant onboarding
KYC/document verification
Underwriting checks
Client/merchant relationship management
Problem-solving and quick thinking
Data collection and organization
Communication in English (Arabic preferred)
Team collaboration
Stakeholder coordination
Understanding of fintech/payments operations
Process compliance
Attention to detail
Time management
Key responsibilities
- Coordinate with Sales team to capture pre-application merchant data
- Collect and verify required documentation from merchants
- Perform initial underwriting checks in line with KYC and vendor/processor guidelines
- Accurately onboard new merchant accounts to secure first entry approval
- Act as liaison between merchants and processors to secure approvals
- Investigate and resolve merchant account configuration issues
- De-escalate dissatisfied merchant situations and provide support
- Build strong relationships with internal teams to meet launch expectations
- Maintain thorough knowledge of Tap Payments’ products, platforms, and systems
- Carry out other duties assigned based on business needs and role growth
Experience & skills
- 2-4 years of experience in Financial Services, Fintech, or high-growth startups
- Preferred degree, but relevant professional experience considered
- Strong communication skills in English; Arabic language ability preferred
- Ability to establish credibility and relationships internally
- Understanding of client/merchant/stakeholder care and business impact
- Ability to work collaboratively in a team environment
- Strong organizational, problem-solving, and time management skills
- Capacity to follow daily tasks, participate in meetings, and deliver work on time