DP World
Global Manager - MDM Systems & Process
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 20/04/2026
Job overview
Date posted
06/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
20/04/2026
Job description
The Global Manager - MDM Systems & Process at DP World is responsible for establishing and maintaining the integrity, governance, and quality of master data across the organizationâs global freight forwarding operations. This role serves as the central authority for Master Data Management processes, ensuring consistent, accurate, and accessible data that supports operational efficiency, regulatory compliance, and informed decision-making across multiple regions. The position involves designing and implementing global data governance frameworks, enforcing policies and data quality standards, managing MDM tools and platforms, and collaborating with cross-functional teams including IT, operations, finance, and commercial units. The role also focuses on process optimization, automation initiatives, and building a strong data stewardship culture throughout the organization. Through training, reporting, and continuous improvement initiatives, the Global Manager ensures that master data practices align with industry standards and support DP Worldâs strategic goals for innovation and supply chain transformation.
Required skills
Key responsibilities
- Design and implement a comprehensive Master Data Management governance framework across global freight forwarding operations
- Establish and enforce global data governance policies, standards, and stewardship principles
- Lead data stewardship councils and collaborate with cross-functional teams including Operations, IT, Finance, Commercial, and Compliance
- Ensure MDM processes align with regulatory requirements such as GDPR and other industry standards
- Develop and document standardized global MDM processes for data creation, validation, maintenance, and archival
- Design workflows for data requests, approvals, and updates to ensure efficiency and accuracy
- Develop and maintain data quality frameworks, KPIs, and monitoring dashboards
- Identify and resolve data quality issues through profiling, cleansing, validation, and reconciliation processes
- Define and maintain data standards, naming conventions, taxonomies, and reference data structures
- Oversee implementation and optimization of MDM platforms and related technologies
- Collaborate with third-party vendors and technology providers to enhance data management capabilities
- Drive automation initiatives to reduce manual data entry and improve processing accuracy
- Ensure integration between MDM systems and operational platforms such as CRM, Oracle Fusion, and customer systems
- Develop and deliver training programs for data stewards and end users
- Create and maintain user guides, documentation, and knowledge repositories for MDM processes
- Coordinate with regional teams to align global standards with local operational requirements
- Define and track performance metrics including data quality scores and process efficiency
- Lead continuous improvement initiatives and benchmarking of MDM maturity against industry standards
Experience & skills
- Bachelorâs degree in Information Systems, Data Management, Business Administration, Supply Chain Management, or related field
- Minimum 5â7 years of experience in Master Data Management, Data Governance, or Data Quality Management
- Experience in freight forwarding, logistics, or supply chain operations
- Proven experience implementing and managing enterprise-level MDM processes and tools
- Strong knowledge of data governance frameworks and data quality methodologies
- Experience with MDM platforms such as Informatica, Semarchy, Microsoft MDS, or Profisee
- Understanding of freight forwarding data structures including customers, shipments, tariffs, and locations
- Demonstrated project management and cross-functional leadership skills
- Experience collaborating with technology vendors and third-party providers
- Knowledge of data privacy regulations such as GDPR and CCPA
- Experience with data analytics, visualization tools, and reporting platforms
- Familiarity with Agile or Scrum methodologies
- International or multi-regional experience in global organizations
- Professional certifications such as CDMP or DGSP are considered an advantage