Job description

The Senior Role in Management Office is responsible for leading and managing the day-to-day operations of an EHG hotel to ensure delivery of the hotel’s objectives and strategic goals. The role holder ensures maximum financial performance, high levels of guest satisfaction, and strong employee engagement while ensuring that all aspects of hotel operations consistently reflect and deliver the standards of the EHG brand experience. In business units where the Hotel Manager is the highest authority, the role holder assumes full responsibility for the commercial success of the hotel, including supporting and challenging revenue and sales teams to achieve room targets, driving food and beverage and SPA financial performance and productivity, managing leasing activities and Return on Investment revenues, and working closely with the marketing function to deliver successful marketing campaigns and positive public relations for the hotel. The role requires strong comprehension of hospitality and accounting systems, advanced knowledge of finance and cost control to protect business assets, and the ability to manage complex hotel operations while ensuring projects are delivered on time, within budget, and to defined quality standards, with a focus on realizing cost efficiencies.