Kings College Hospital London
Business Analyst – Revenue Cycle Management
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 24/01/2026
Job overview
Date posted
10/12/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Job description
The role serves as the liaison between clinical operations, finance, and IT teams to support the implementation of Revenue Cycle Management systems across King's College Hospital Dubai and satellite facilities. It focuses on UAE healthcare revenue cycle requirements, DHA regulations, and comprehensive NABIDH standards, ensuring technical and operational alignment with Dubai’s healthcare landscape. Responsibilities include translating clinical and financial workflows into functional and technical specifications, conducting requirements gathering, process analysis, and DHA compliance gap assessments. The position manages BRDs and FRDs aligned to Dubai-specific insurance workflows, Emirates ID integration requirements, and payer connectivity specifications for insurers such as Daman, AXA, Oman Insurance, Dubai Insurance, and Nex. The role involves defining NABIDH integration requirements such as HL7 v2.5.1 messaging, NABIDH MDS compliance, real-time demographic synchronization, SDWAN connectivity, consent management, and audit logging. Additional tasks include system configuration for insurance plan setup, payer contracts, DHA-approved fee schedules, authorization rules, encounter workflow documentation, and payer portal integrations. Testing responsibilities include developing test cases, coordinating UAT, validating NABIDH real-time reporting, verifying DHA regulatory compliance, ensuring coding accuracy (ICD-10-AM, CPT, DRG), and confirming proper claim generation including Saada claim workflows. The role drives reporting and billing intelligence using KPIs for claim acceptance, denial patterns, NABIDH data quality, payer performance, and DHA compliance. It requires staying current with Dubai regulatory and insurer updates, creating SOPs for insurance verification and NABIDH submissions, and supporting change management, training, DHA stakeholder meetings, and payer advisory engagements.
Required skills
Key responsibilities
- Gather and document requirements from clinical, finance, coding, and operations teams aligned with Dubai healthcare workflows.
- Analyze existing Dubai insurance processing workflows to identify inefficiencies and DHA compliance gaps.
- Create BRDs and FRDs aligned with DHA requirements and translate RCM workflows into technical specifications including Emirates ID integration.
- Lead RCM projects from requirements through UAT and go-live.
- Monitor KPIs including claim acceptance rates, DHA compliance metrics, NABIDH data quality, and payer denial patterns.
- Prepare dashboards and reports on DHA compliance, NABIDH submissions, and payer performance.
- Document payer requirements for pre-authorizations, payer portals, Emirates ID verification, claim submission, resubmissions, and reconciliation.
- Define NABIDH integration specifications such as HL7 v2.5.1 messaging, MDS compliance, SDWAN connectivity, and patient consent requirements.
- Collaborate with IT and DHA compliance to design system configurations including payer contracts, insurance plans, fee schedules, and authorization rules.
- Develop test cases and coordinate UAT with staff across registration, authorization, coding, and billing.
- Validate NABIDH integration including message exchange, real-time data synchronization, and audit logging.
- Verify DHA compliance including privacy controls, audit trails, and JCI accreditation requirements.
- Ensure accuracy of Dubai insurance processing including Saada claims, payer-specific edits, authorization extensions, and denial management.
- Stay updated on DHA regulations, NABIDH technical changes, and Dubai healthcare insurance policies.
- Develop SOPs for insurance verification, NABIDH submissions, authorization processes, and DHA compliance protocols.
- Document and provide optimization recommendations based on billing performance trends and DHA feedback.
Experience & skills
- Bachelor’s degree in Business Administration, Healthcare Management, Health Information Management, or IT is mandatory.
- Master’s degree in MHA, MBA, or Health Informatics preferred.
- CBAP, CCBA, or PMI-PBA certification preferred; AAPC or AHIMA coding certification highly desirable.
- 5–7 years of experience as a Business Analyst in healthcare RCM (required).
- 3–5 years of Dubai healthcare experience with UAE insurance (mandatory).
- Hands-on experience with Dubai insurers such as Daman, AXA, Oman Insurance, Dubai Insurance, Nex (essential).
- NABIDH integration experience in Dubai facilities (essential).
- Experience with DHA regulations, licensing requirements, and compliance standards (essential).
- Proven RCM system implementation experience in Dubai/UAE hospitals.
- Experience with Saada insurance processing and understanding of DHA zones.
- Strong understanding of Dubai RCM workflows including patient access, authorization, coding, billing, and collections.
- Proficiency with HL7 v2.5.1, NABIDH MDS, SDWAN connectivity, and DHA technical standards.
- Experience using process modeling tools such as Visio, Lucidchart, and BPMN.
- Working knowledge of SQL for billing data analysis and Power BI for reporting.
- Understanding of Dubai healthcare software and billing systems and familiarity with Agile methodologies.
- Comprehensive knowledge of DHA circulars, regulatory frameworks, insurance programs, coding standards (ICD-10-AM, CPT, DRG), and payer authorization workflows.
