Key responsibilities

• Embody Sephora Attitude and set an example in front of the team.
• Provide support to the team in difficult situations ensuring client’s satisfaction.
• Provide extensive coaching and training to assist the team in meeting all operational KPI’s.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for clients.
• Inspire the team to use digital tools to deliver a customized service.
• Ensure stock levels and merchandising are accurate and consistent.
• Inspire the team in achieving operational KPI’s and educate them on contributing to commercial KPIs.
• Reinforce sales policies and techniques with all team members.
• Ensure beauty tools and product stock are adequate to meet targets.
• Apply policies and procedures related to products, merchandising, prices, etc.
• Elevate Cash Leaders to implement Sephora Attitude with operational tasks.
• Coordinate excess stock with Supply Chain team.
• Maintain store documentation and adhere to audit procedures.
• Ensure store, stockroom, and cash operations are aligned with Sephora standards.
• Coordinate legal documentation for random checks.
• Oversee supplier invoice documentation and inventory reports.
• Maintain safe working environment for clients and team members.
• Analyze and act on business KPIs like Conversion Rate, Market Share, etc.
• Inspire and coach the team with regular briefings, feedback, and training.
• Identify and develop talent, manage PCR and PIP processes.
• Ensure visual merchandising and marketing setups are timely and compliant.
• Maintain all digital and visual assets like Beauty Hub screens.
• Stay updated on industry trends and mentor the team accordingly.