Job description

Foodics runs a restaurant management platform and payment technology business that has processed over 6 billion orders across more than 35 countries, and this Key Account Manager role sits at the center of how the company keeps its enterprise clients close. You will build and maintain strong, long lasting relationships with enterprise and key clients, understanding their business needs and objectives in depth. Upselling and cross-selling opportunities across existing Foodics clients get identified proactively, alongside revenue growth driven through account management, negotiation, and contract renewals. Serving as the primary point of contact for key clients means advocating for their needs internally while keeping satisfaction high. Industry trends, market dynamics, and competitor activity all need tracking to spot opportunities and manage risk. Client retention improves through consistent engagement, and feedback gathered from clients feeds directly into product development and service improvements. Key account metrics get monitored and reported regularly to track progress, and cross-functional collaboration with Sales, Onboarding, Marketing, and Product Development keeps strategies aligned. Guidance on product usage, troubleshooting, and best practices helps clients get the most from the platform, and this role also carries client concerns back to senior leadership on missing features and product gaps.