Job description

The Senior Executive – Performance Excellence supports the strategic implementation of Business Excellence frameworks across DHCM, deploying EFQM, DQA, and related Dubai Holding transformation and quality programs. The role drives cross-functional process improvements across community operations, support services, and shared functions, while supporting annual strategic planning, Balanced Scorecard cascading, and alignment of KPIs with DHCM operational priorities. It conducts capability assessments, quality maturity evaluations, gap analysis, and process optimization initiatives, oversees documentation and reviews of SOPs and workflows, and leads knowledge-sharing activities related to quality, innovation, and continuous improvement. The position collaborates with Procurement, Operations, and FM teams to build performance scorecards and vendor evaluation models, monitors quality initiatives through Power BI dashboards, RCA techniques, and corrective action tools, and liaises with external assessors, consultants, certification bodies, and benchmarking organizations. It maintains repositories of process templates, KPIs, forms, and audit reports to support centralized knowledge management, with a strong emphasis on process thinking, analytical rigor, customer-centric process design, and continuous improvement across DHCM’s service delivery and operational ecosystem.