Tap Payments
Developer Experience Expert
- Permanent
- Manama, Bahrain
- Experience 2 - 5 yrs
Job overview
Date posted
24/04/2025
Location
Manama, Bahrain
Compensation
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
08/06/2025
Job description
The Developer Experience Expert at Tap Payments is responsible for ensuring a seamless integration experience for merchants and partners integrating with Tap’s payment platform. This role bridges the gap between internal teams and external developers, offering hands-on technical support, documentation, training, and issue resolution. The position demands a strong grasp of APIs, SDKs, and payment technologies, coupled with the ability to articulate solutions, troubleshoot issues, and enhance the overall developer journey.
Required skills
API integration
mobile SDKs
web SDKs
technical documentation
payment gateway support
API testing
issue troubleshooting
developer training
quality assurance
technical product support
merchant onboarding
ticket resolution
fintech platforms
API tools
web development concepts
mobile development concepts
developer relations
integration scoping
stakeholder management
technical writing
Key responsibilities
- Scope projects, build business cases, and assist with product integrations.
- Analyze merchant requirements and coordinate with their development teams.
- Respond to technical inquiries from the ticketing system and troubleshoot via online meetings.
- Build, enhance, and maintain technical documentation.
- Provide training to merchants and partners on gateway functionality.
- Support merchants with account and gateway technical issues.
- Coordinate among customer care, sales, and technical teams during integrations.
- Organize training sessions on product developments.
- Understand payment ecosystems in local and global markets.
- Collaborate with internal engineers to build new features.
- Improve internal engineering standards and tools.
- Solve integration and production issues through ticket management.
- Conduct API testing in collaboration with the product team.
- Write and update API documentation.
- Suggest feature improvements to product and management teams.
- Track and manage merchant integration issues.
- Guide merchants through the integration process and ensure go-live readiness.
- Deliver technical training sessions and documentation to support implementation.
- Test merchant integrations to identify pre-production issues.
- Support existing merchants with complex technical troubleshooting.
- Engage with the developer community to stay updated on trends.
- Act as the technical liaison between developers and Tap's engineering team.
Experience & skills
- 2–4 years of relevant experience, preferably in fintech.
- Understanding of APIs, Mobile SDKs, Web SDKs.
- Working knowledge of API tools and integration processes.
- Basic understanding of web and mobile programming concepts.
- Ability to manage client and stakeholder relationships effectively.
- Experience in technical support or developer-facing roles.
- Strong organizational and problem-solving skills.
- Excellent communication skills in English; Arabic is a plus.
