Job description

Manage Level 2 infrastructure operations across multi–data center environments, responsible for stability, performance, and continuity of core IT services, leading incident management, problem management, incident resolution, service fulfillment, and infrastructure support. Provide technical leadership across operating systems, databases, storage, virtualization, networking, backup, and security while driving automation, standardization, and operational excellence. Maintain and operate infrastructure components across multiple data centers; own incident and problem management with timely resolution and high-quality root cause analysis; ensure service fulfillment and provisioning of infrastructure resources including operating systems, databases, storage, backup, virtualization, networking, and security. Support and review infrastructure projects for operational readiness, resilience, and compliance; lead and optimize enterprise infrastructure platforms across Operating Systems (Windows, Linux, AIX; Windows Server), Databases (Oracle, Microsoft SQL Server, MSSQL), Storage & Backup (SAN/NAS and enterprise backup solutions), Virtualization (VMware and Hyperconverged Infrastructure), Networking (LAN/WAN, firewalls, load balancers), and Security (baseline hardening and compliance with organizational standards). Ensure adherence to SLAs, OLAs, and operational KPIs; drive automation and standardization using Ansible and scripting; support disaster recovery planning and execution across infrastructure layers. Role requires deep technical expertise in enterprise infrastructure operations, networking and security fundamentals, and familiarity with monitoring, automation, and orchestration tools. Preferred certifications include VMware VCP-DCV, Microsoft Certified: Windows Server Administration, RHCE (Red Hat Certified Engineer), ITIL v4 Foundation, networking/security certifications (CCNP, CISSP), Oracle Certified Professional (OCP), Microsoft Certified: SQL Server Database Administration, and Red Hat OpenShift Administrator. Location is Riyadh, Saudi Arabia; workplace type is on-site; specialism is Information.