Job description

The Maintenance Operations Supervisor at Keyper is a critical leadership role responsible for overseeing and optimizing all aspects of maintenance operations across the company’s property portfolio in Dubai. The position ensures the seamless execution of maintenance activities, including vendor management, ticket resolution, project oversight, financial reconciliation, and operational efficiency. The supervisor will lead a team of maintenance professionals to deliver high-quality service to tenants, landlords, and internal stakeholders, ensuring that turnaround times (TAT) for issue resolution meet or exceed company benchmarks. This role requires managing a diverse vendor network, evaluating performance, negotiating contracts, and ensuring timely payments while expanding the vendor portfolio to address service gaps. The supervisor will utilize CRM systems, digital reporting tools, and data-driven approaches to monitor key performance metrics, optimize workflows, and continuously improve maintenance processes. Responsibilities also include identifying revenue-generating opportunities, such as preventative maintenance agreements, renovation projects, and service expansions, while overseeing budgets, schedules, and project quality. The role demands strong leadership, effective communication, and problem-solving skills to handle escalations, guide the team, and maintain high standards of service excellence. By combining operational oversight with strategic thinking, the Maintenance Operations Supervisor will play a pivotal role in ensuring tenant satisfaction, enhancing landlord trust, and contributing to the overall efficiency, profitability, and growth of Keyper’s property management operations.