Ooredoo
Specialist B2B Collection & Billing Quality Assurance
- Permanent
- Al Kuwait City, Kuwait
- Experience 2 - 5 yrs
Job expiry date: 15/10/2025
Job overview
Date posted
31/08/2025
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
15/10/2025
Job description
Ooredoo Kuwait is seeking a Specialist B2B Collection & Billing Quality Assurance to oversee billing quality assurance, compliance with quality standards, and collection operations. The role involves managing dunning actions, ensuring timely and accurate notifications, conducting bill testing, compiling test data, formulating test scenarios, and escalating failed cases for resolution. The Specialist will provide justifications for critical fails, propose mitigation options such as proactive customer notifications, and support regression testing. Responsibilities also include managing customer collections, negotiating overdue payments, achieving collection targets, advising customers on payment methods and credit facilities, and ensuring database accuracy. The role requires collaboration with stakeholders to manage delays in billing events and onboarding new customers to reduce delinquency. The position is integral to ensuring billing accuracy, compliance, and effective collection practices while maintaining strong customer communication
Required skills
Key responsibilities
- Ensure timely dunning actions and manage dunning events daily
- Filter customer updates and payments from the dunning list
- Conduct quality checks on Dunning SMS/Notifications
- Liaise with stakeholders in case of delays in dunning events and seek approval for actions
- Plan bill samples, review test data, and request test bill generation
- Formulate and conduct test scenarios
- Prioritize failed test cases based on impact and severity
- Escalate failed cases for resolution and provide justification for critical fails
- Propose mitigation options for failed cases including proactive customer notifications and bill run exclusions
- Advise customers of unpaid bills and assist with timely settlement
- Answer billing calls and consult with team leader on complex cases
- Negotiate payment arrangements with overdue customers
- Achieve individual collection targets according to action plans
- Update database continually with system actions
- Onboard new customers from a collection perspective, advising on payment methods
- Stay informed on billing, collection, and receivables management practices
- Undertake additional duties as assigned by supervisors
Experience & skills
- Diploma or Bachelor's degree in Accounting or related specialization
- Certification in Credit Risk and Receivables Management is an advantage
- 2–3 years of experience in collections and telecom billing
- Experience as a tester with billing and rating concepts
- Excellent command of English; Arabic language skills advantageous
- Thorough understanding of Telecom Billing & Rating concepts
- Experience negotiating overdue accounts and managing customer communications
