Key responsibilities

• Lead and manage the Ongoing Due Diligence (ODD) team, overseeing recruitment, training, and performance management.
• Ensure full compliance with CDD and EDD policies, procedures, and regulatory requirements across Retail and SME portfolios.
• Oversee customer identification, verification, and risk assessment processes to ensure accuracy and adherence to internal controls.
• Monitor and manage risks related to customer relationships, including money laundering and terrorism financing exposures.
• Develop and implement risk mitigation strategies in collaboration with Compliance and Risk Management teams.
• Stay updated on AML/CFT regulatory changes and ensure that processes align with new legal requirements.
• Liaise with regulatory bodies, auditors, and external stakeholders on matters relating to due diligence and compliance.
• Implement and maintain effective monitoring, escalation, and reporting frameworks for suspicious activity detection.
• Work closely with internal departments such as Business, Compliance, Marketing, IT, and Customer Service to ensure integrated CDD operations.
• Promote a culture of compliance, integrity, and risk awareness across the department.
• Continuously evaluate and enhance due diligence processes to improve operational efficiency and compliance accuracy.
• Introduce and integrate technology solutions to streamline customer onboarding and CDD monitoring.
• Provide regular updates, dashboards, and reports to senior management on CDD activities, performance, and key risks.