
Wipro
Administrator - L3 (Network Implementation)
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 25/12/2025
Job overview
Date posted
10/11/2025
Location
Abu Dhabi, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Not applicable
Expiration date
25/12/2025
Job description
The Administrator - L3 (Network Implementation) at Wipro Limited is responsible for resolving, maintaining, and managing client software, hardware, and network systems based on service requests raised by end-users under defined Service Level Agreements (SLAs). The role functions as the custodian of client IT infrastructure, ensuring proper functioning, maintenance, and performance tracking of network, server, system, storage, and platform components. The position demands expertise in network implementation and hands-on experience with incident management systems, hardware/software installation, and configuration. The Administrator is expected to manage ticket workflows through various channels (dial home, email, chat, IMS), perform detailed root cause analyses, and implement corrective measures to achieve customer satisfaction and prevent recurring issues. The role requires 100% adherence to resolution timelines, application/user access provisioning, data backup management, and coordination with on-site teams for complex issue resolution. A key aspect of this position is reviewing ChatBOT logs to ensure timely service delivery and maintaining zero escalation metrics. Success in this role is measured by SLA compliance, prompt ticket resolution, and positive client feedback. The Administrator also contributes to continuous improvement by maintaining logs, documentation, and action plans aimed at enhancing operational efficiency and reliability. As part of Wipro’s digital transformation ecosystem, this role supports the delivery of future-ready solutions across diverse client infrastructures.
Required skills
Key responsibilities
- Resolve, maintain, and manage client software, hardware, and network systems as per service requests.
- Respond to all tickets raised by client end-users in a timely manner according to SLA timelines.
- Perform root cause analysis for all raised tickets and develop corrective action plans to prevent recurrence.
- Act as custodian of client network, server, system, storage, and platform equipment to ensure functionality and upkeep.
- Install and configure software and hardware based on client service requirements.
- Ensure 100% adherence to resolution timelines according to issue priority to maintain client satisfaction.
- Provide user and application access as per client requests within defined timelines.
- Track all tickets from acceptance to resolution and ensure closure within customer-defined resolution time.
- Maintain timely backup of important data, logs, and management resources for data integrity and quality assurance.
- Coordinate with on-site technical teams for resolution of complex problems and ensure timely client servicing.
- Review ChatBOT logs and ensure that all service requests and issues are resolved efficiently.
- Monitor SLA adherence, ensuring zero escalation and timely service restoration.
- Deliver solutions aligned with quality parameters and manage customer expectations effectively.
- Document all incidents, resolutions, and system changes for audit and knowledge management purposes.
- Collaborate with cross-functional teams to improve operational procedures and service delivery processes.
Experience & skills
- Mandatory expertise in Network Implementation.
- 3–5 years of relevant experience in IT infrastructure management, network administration, or related technical roles.
- Proficiency in software and hardware installation, configuration, and maintenance.
- Experience in handling service tickets through email, chat, or incident management systems (IMS).
- Ability to perform detailed root cause analysis and create structured resolution plans.
- Knowledge of server, system, and storage management.
- Familiarity with backup management and log analysis procedures.
- Ability to coordinate with on-site teams for complex technical problem resolution.
- Strong adherence to SLA timelines and customer service standards.
- Excellent organizational and analytical skills for tracking performance metrics and client satisfaction levels.