Job description

The Front Office Manager at Fairmont The Red Sea in Umluj, Saudi Arabia is responsible for leading front office operations within a luxury resort environment located in the Kingdom’s Red Sea Project featuring 361 rooms, eleven dining concepts, overwater restaurants, spa facilities, and proximity to an 18-hole championship golf course. The role oversees guest experience delivery, daily front desk operations including check-ins, check-outs, and guest inquiries, and ensures compliance with Fairmont brand standards and Saudi Arabian hospitality regulations. The position includes developing strategies to enhance guest satisfaction, implementing operational efficiency improvements, monitoring performance metrics, managing guest complaints, coordinating with other departments, and overseeing VIP guest handling. The Front Office Manager is responsible for managing department budgets, executing revenue management strategies to maximize occupancy and revenue, overseeing staff scheduling, workforce planning, and team training. The role requires adoption of digital check-in systems, contactless technologies, and maintaining health and safety protocols. The position also includes staying informed about local attractions and activities in Umluj and surrounding Red Sea areas to provide recommendations to guests, supporting luxury hospitality service delivery, and maintaining front office procedures aligned with industry best practices.