Job description

The Community Management Executive role based in Dubai, United Arab Emirates focuses on managing and growing online communities across social media platforms by driving real-time engagement, social listening, and insight generation to maintain strong brand–consumer interaction across GCC markets. The role involves monitoring, responding to, and engaging with comments, direct messages, and mentions across platforms such as Instagram, TikTok, and X (Twitter), ensuring brand-appropriate, culturally relevant communication aligned with brand identity and tone. The position requires active participation in conversations, professional handling of customer interactions, and escalation of sensitive issues when required, while supporting always-on engagement and campaign-driven activations. The role includes tracking social conversations, trending hashtags, content feeds, and creator activity to identify emerging trends, cultural moments, and shifts in audience sentiment, as well as preparing community insight reports with actionable recommendations for marketing and content teams. The Community Management Executive must ensure brand voice consistency while adapting communication styles based on platform and audience behavior, maintaining cultural sensitivity and relevance across GCC markets including key regional events such as Ramadan and National Days. The role requires strong awareness of digital culture, fast-paced real-time interaction management, and collaboration with marketing, content, and creative teams to deliver actionable insights and improve campaign performance. The position also emphasizes customer interaction handling, escalation management, sentiment tracking, and continuous monitoring of audience engagement to enhance brand trust and online reputation.