Tap Payments
Senior Manager, Business Account Management
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 28/04/2026
Job overview
Date posted
14/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
28/04/2026
Job description
The Senior Manager, Business Account Management at Tap Payments leads the Account Management and Enterprise Experience teams to drive merchant satisfaction, retention, and Gross Transaction Value (GTV) post-launch. The role encompasses mentoring and developing account managers, implementing strategies to enhance client experience, monitoring team performance metrics, and ensuring high-quality client support. The position serves as the escalation point for enterprise accounts, conducting executive-level engagements and fostering long-term client partnerships. The role requires close collaboration with technical, product, and operations teams to resolve escalated issues, implement process improvements, and optimize payment cycles. The Senior Manager also oversees reporting processes, provides strategic insights to clients, identifies upselling and cross-selling opportunities, and drives adoption of tools, processes, and reporting mechanisms to improve team efficiency and client satisfaction.
Required skills
Key responsibilities
- Lead, mentor, and develop the Account Management Function to ensure alignment with company objectives and team performance goals
- Develop and implement account management strategies that enhance merchant experience, retention, and increase GTV
- Monitor team performance metrics and ensure consistent delivery of high-quality client support and solutions
- Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues and maintaining strong client relationships
- Conduct executive-level engagements with enterprise clients to promote collaboration and long-term partnerships
- Oversee the implementation of SLAs and retention strategies for strategic accounts
- Collaborate with cross-functional teams including technical, product, and operations to resolve escalated issues and implement process improvements
- Drive adoption of tools, processes, and reporting mechanisms to enhance team efficiency and client satisfaction
- Ensure internal alignment to optimize payment cycles and implement scalable solutions
- Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth
- Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants
- Oversee reporting processes and provide data-driven recommendations to clients and internal teams
- Identify opportunities for process improvement within the account management function
- Share client feedback insights with leadership to influence product development, features, or services
- Implement team training and upskilling initiatives to ensure ongoing excellence in enterprise account management
Experience & skills
- 5+ years of experience in account management or client relationship roles within Financial Services, Fintech, or High-Growth Startups
- Proven success in leading teams and managing large-scale, strategic enterprise accounts
- Experience in developing and executing retention, upselling, and performance optimization strategies
- Strong client-facing and executive-level communication skills to establish credibility and trust
- Proficiency in analyzing data and providing actionable insights to improve client performance
- Strong team leadership, mentoring, and organizational skills
- Proven ability to inspire and drive a high-performing account management team
- Familiarity with payment processing systems, reporting tools, and CRMs
- Advanced proficiency in Excel/Google Sheets for data analysis and reporting
- Strong analytical mindset with the ability to translate data into actionable insights
- Experience with workplace tools like Slack, ticketing systems, and CRMs
- Fluent in English; Arabic is a plus