Job description

The Account Control Consultant at Tap Payments is responsible for supporting business teams across MENA in managing merchant onboarding, document collection, verification, and compliance processes within a fast-growing fintech payments environment. The role ensures that all merchant accounts are accurately captured, reviewed, and onboarded in alignment with processor and vendor KYC guidelines, supporting seamless and compliant entry of new merchants into the Tap Payments ecosystem. The position involves coordinating closely with Sales teams to gather pre-application data, collecting required merchant documentation, performing initial underwriting and compliance checks, and ensuring proper configuration of merchant accounts. The consultant acts as a key liaison between merchants, internal business teams, and external payment processors to facilitate application approvals and resolve onboarding or configuration issues. The role requires continuous monitoring of merchant accounts to identify issues, troubleshoot errors, and ensure operational accuracy in payment system setups. Additionally, the Account Control Consultant is responsible for maintaining strong relationships with internal stakeholders, supporting compliance adherence, and contributing to merchant satisfaction through responsive issue resolution. The role requires a strong understanding of fintech operations, merchant lifecycle management, and payment system workflows while ensuring timely execution of tasks in a high-growth, fast-paced environment.