Job description

The Business Analyst – Strategic Initiatives role sits within Amazon Now (Quick Commerce) – MENA, supporting rapid-delivery grocery and convenience operations across the Middle East and North Africa. The role partners closely with regional stakeholders across Operations, Supply Chain, Vendor Management, Instock, Pricing, Marketing, and Last-Mile Delivery to deliver best-in-class customer experience in ultra-fast commerce. The position focuses on performing deep-dive analyses to identify root causes of operational inefficiencies, developing data-backed recommendations, and building operational dashboards and reporting mechanisms that allow leadership to monitor performance in near real time. The role supports short-term and mid-term forecasting and capacity planning to ensure service-level targets are achieved while balancing cost and operational efficiency. The analyst works with regional and country teams to ensure data accuracy, surface performance trends, maintain data quality and consistency, standardize metric definitions, and drive continuous improvement initiatives across Amazon Now markets. The role involves extensive use of SQL or ETL, Microsoft Excel including VBA, pivot tables, array functions and power pivots, Tableau and other data visualization tools, data mining on large datasets, operational performance measurement, business intelligence, and process optimization within a fast-paced quick commerce operating model.