Job description

The Senior Specialist – Member Relations for the Amaala Yacht Club serves as a key front-facing representative responsible for delivering exceptional service to members, guests, and VIP visitors while supporting day-to-day membership administration. The role ensures smooth arrivals, professional greetings, and seamless check-ins while maintaining accurate member profiles, preferences, and service histories within the CRM system. Responsibilities include processing membership applications, renewals, and inquiries, preparing welcome packs and club collateral, hosting VIP arrivals, and coordinating with internal departments such as concierge, marina, F&B, and events to fulfill guest and member requests. The position requires confidentiality, professionalism, attention to detail, and experience in luxury hospitality or private club environments. The role includes responding to guest feedback and resolving service issues, supporting club events, activations, seasonal programs, applying safety, quality, and environmental management policies, and contributing to continuous improvement efforts aligned with international best practices, cost reduction, business process enhancement, and productivity improvement.