Job description

Ossiano sits within Atlantis, The Palm's collection of dining destinations, part of Kerzner International's resort on the crescent of Palm Island, and this Assistant General Manager role leads full-service operations for the outlet. You establish and maintain excellent guest service across the restaurant, managing training and retention of staff, food and labor costs, shift running, and shared P&L responsibility. Service excellence and guest satisfaction get driven daily, backed by a guest database built specifically to increase returning visits. Guest feedback gets compiled and discussed with action plans for continual improvement, keeping the outlet responsive to what diners actually experience. You lead within the outlet by delegating and coaching the management team toward deadlines and results, guiding upselling efforts and giving regular feedback against targets and KPIs. Recruitment runs through close coordination with HR, ensuring the right candidates get selected and profiled to standard. Restaurant order of service and standards stay front of mind, with hands-on support given to the team so every guest's needs are understood and fulfilled. Short, mid, and long term development of the business, its standards, team growth, and marketing all fall under this role's ownership, alongside building strong, professional relationships across the workplace.