Rotana
Front Desk Manager (Front Office Operations)
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 31/03/2026
Job overview
Date posted
14/02/2026
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Job description
The Front Desk Manager (Front Office Operations) at Edge Al Rabie - Riyadh is responsible for overseeing the operations of the Front Office with a primary focus on Reception, ensuring smooth daily operations and accurate completion of end of day procedures and subsequent reports in an efficient manner. The role requires delivering extraordinary levels of customer service and providing creative solutions to guests while actively eliciting guest feedback and preferences regarding hotel services and initiating appropriate actions to maximize guest satisfaction. The Front Desk Manager ensures maximum room revenue through up-selling within stipulated guidelines, optimizing the sale of room inventory and controlling room availability during high occupancy periods. The role actively promotes and sells the company’s loyalty program, Food & Beverage events, in-house facilities and hotel/company partners to enhance revenue streams. The position ensures that all accounting and auditing practices comply with company policies and governmental requirements, conducts audit checks, verifies registration cards before forwarding documentation to accounts, and ensures operational integrity in line with corporate and property standards. The Front Desk Manager leads and coaches the Front Office team to achieve the highest levels of exceptional guest service and colleague satisfaction results through the consistent application of corporate and property standards and policies. The role requires a degree in the hospitality field, previous experience within a hotel Front Office Department, fluency in written and spoken English, strong problem-solving capability, computer literacy and knowledge of Opera. The position also demands strong understanding of hotel operations, up-selling and revenue maximization techniques, effective communication, planning for business, supervising people and operations, adaptability in a fast-paced environment, and the ability to work effectively within a multicultural team while maintaining compliance with operational, accounting and auditing standards.
Required skills
Key responsibilities
- Oversee and manage the full spectrum of Front Office and Reception operations, ensuring efficient daily workflow, accurate and timely completion of end of day procedures and related reports, proper room inventory control, effective handling of high occupancy periods, and strict adherence to corporate standards, property standards and governmental requirements to maintain operational integrity and service excellence.
- Drive revenue performance and room revenue optimization by implementing structured up-selling techniques within stipulated guidelines, maximizing the sale of room inventory, controlling room availability during peak occupancy, actively promoting and selling the company’s loyalty program, Food & Beverage events, in-house facilities and hotel/company partners, and applying revenue maximization techniques to enhance overall business results.
- Ensure compliance with all accounting and auditing practices by conducting audit checks, verifying registration cards for accuracy, aligning procedures with company policies and governmental requirements, forwarding accurate documentation to accounts, and maintaining transparent and compliant Front Office financial and operational processes.
- Actively elicit guest feedback and preferences regarding hotel services, initiate corrective and preventive actions to enhance guest satisfaction, resolve guest concerns effectively, and ensure consistent delivery of extraordinary customer service that exceeds guest expectations while maintaining brand standards.
- Lead, coach and supervise the Front Office team by applying corporate and property standards and policies, conducting on-the-job guidance, ensuring colleague satisfaction, planning for business needs, supervising people and operations effectively, maintaining immaculate personal presentation standards, and fostering a high-performance, multicultural team environment capable of operating successfully in a fast-paced setting.
Experience & skills
- Hold a degree in the hospitality field with previous experience in the Front Office Department within a hotel environment, demonstrating hands-on expertise in Reception operations, end of day procedures, room inventory control, up-selling techniques, revenue maximization strategies, loyalty program promotion, Food & Beverage promotion, and adherence to accounting and auditing practices.
- Demonstrate strong knowledge of hotel operations, corporate standards, property standards and governmental requirements compliance, along with proven ability to manage high occupancy situations, ensure accurate registration card verification, conduct audit checks, and maintain operational and financial accuracy within the Front Office function.
- Exhibit fluency in written and spoken English, strong problem-solving capability, computer literacy and practical knowledge of Opera, with the ability to analyze operational issues, implement effective solutions, and maintain efficient reporting and system usage within a Front Office environment.
- Possess proven leadership and supervisory capability in managing Front Office teams, applying revenue maximization techniques, promoting loyalty programs and Food & Beverage initiatives, planning for business demands, supervising people and operations, maintaining high standards of personal presentation, and delivering exceptional guest service within a fast-paced, multicultural hospitality setting.