Abu Dhabi Commercial Bank (ADCB)
Manager - Agency Desk
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 19/05/2026
Job overview
Date posted
04/04/2026
Location
Abu Dhabi, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
Manager - Agency Desk within the Corporate & Investment Banking Group (CIBG) at Abu Dhabi Commercial Bank (ADCB) responsible for supporting the Transaction Banking Agency team in managing agency portfolio operations and ensuring compliance with ADCB policies, procedures, and guidelines. The role operates within a corporate banking environment delivering investment & transaction banking and financial market solutions through digital platforms and distribution channels, serving government entities, financial institutions, and large corporates across UAE and the MENA region while maintaining relationships with global banks. The role involves coordinating facility requests, monitoring agency portfolios, creating new agency Customer Identification Number (CID), preparing control and monitoring sheets, ensuring customer records are maintained, recording covenants in CACM system, managing cash waterfall processes, opening accounts in accordance with agreements, ensuring conditions precedents are met, notifying lenders and borrowers as per agreement terms, issuing notification of intention to borrowers to invoke clauses based on lender instructions, notifying lenders of defaults including actual or potential defaults, ensuring compliance with covenants and information undertakings, managing drawdowns, rollovers, and repayments, verifying London Interbank Offered Rate (LIBOR) and Emirates Interbank Offered Rate (EBOR) rate fixing for interest periods provided by ADCB Treasury or defined in facility agreements, distributing information covenants, managing communication of payment defaults or technical defaults between lenders and borrowers, generating monthly reports for fees due within the next 30 days, ensuring compliance with ADCB policies and procedures, and maintaining adherence to standard operating procedures. The role requires banking experience, understanding of legal documentation, trade finance knowledge, risk management capability, and proficiency in Microsoft Office including Word, Excel and PowerPoint to ensure operational accuracy, regulatory compliance, and effective agency desk management.
Required skills
Key responsibilities
- Coordinate facility requests across the agency desk portfolio by reviewing facility agreements, validating operational requirements, ensuring all approvals are secured, and monitoring agency transactions to maintain compliance with ADCB policies, procedures, and internal governance standards while supporting Transaction Banking and Corporate & Investment Banking Group operational objectives.
- Create and manage new agency Customer Identification Number (CID) records, prepare control sheets and monitoring trackers, ensure all required documentation is recorded accurately, maintain covenant tracking in CACM system, and coordinate the establishment of cash waterfall structures and account opening procedures in accordance with facility agreements and operational policies.
- Ensure conditions precedent are satisfied prior to facility activation by reviewing legal documentation, validating borrower submissions, coordinating with lenders and internal stakeholders, and issuing formal notifications to lenders and borrowers confirming compliance with facility agreement requirements and readiness for drawdown execution.
- Issue notifications of intention to borrowers to invoke clauses based on lender instructions, monitor covenant compliance, identify actual or potential defaults, and notify lenders promptly while ensuring adherence to information undertakings and contractual obligations defined in facility agreements.
- Administer drawdowns, rollovers, and repayments by coordinating with borrowers, lenders, and ADCB Treasury, validating London Interbank Offered Rate (LIBOR) and Emirates Interbank Offered Rate (EBOR) rate fixing for applicable interest periods, and ensuring timely disbursement and settlement in accordance with facility agreement terms.
- Distribute information covenants received from borrowers to lenders in a timely manner, monitor compliance deadlines, escalate missing documentation, and facilitate communication among lenders and borrowers regarding payment defaults, technical defaults, and covenant breaches.
- Generate monthly reports of fees due within the next 30 days across all agency facilities, validate calculations, monitor receivables, ensure fee collection compliance, and provide reporting to management and stakeholders in accordance with ADCB policy and reporting standards.
- Adhere to organisational and departmental policies, processes, and standard operating procedures by maintaining accurate records, ensuring regulatory compliance, supporting audit requirements, and delivering consistent service standards to internal stakeholders, lenders, and borrowers.
Experience & skills
- Demonstrate a minimum of 6 years of banking experience within Corporate Banking, Transaction Banking, or Agency Desk operations, with proven exposure to facility coordination, covenant monitoring, and loan agency administration within financial institutions.
- Possess strong understanding of legal documentation related to syndicated loans, facility agreements, covenant structures, conditions precedent, drawdown mechanics, repayment schedules, and borrower-lender communication protocols.
- Exhibit working knowledge of trade finance operations and related banking products, including transaction banking services, financial market solutions, and corporate banking structures supporting government entities, financial institutions, and large corporates.
- Apply risk management principles in monitoring agency portfolios, identifying potential defaults, managing covenant compliance, and ensuring adherence to internal policies and regulatory requirements.
- Demonstrate proficiency in CACM system, Customer Identification Number (CID) management, covenant tracking, reporting controls, and operational documentation required for agency desk management.
- Utilize Microsoft Office tools including Word, Excel, and PowerPoint for reporting, financial tracking, documentation management, operational monitoring, and stakeholder communication deliverables.
- Demonstrate knowledge of interest rate mechanisms including London Interbank Offered Rate (LIBOR) and Emirates Interbank Offered Rate (EBOR), interest rate fixing processes, and coordination with treasury functions.
- Maintain understanding of operational processes including drawdowns, rollovers, repayments, fee reporting, information covenant distribution, and borrower-lender communication within corporate and investment banking environments.