Job description

The Commercial Operations Manager I (Revenue Operations Manager) is a senior individual contributor and operational leader responsible for the design, execution, and continuous improvement of revenue-generating systems across the full customer lifecycle including lead generation, sales closure, onboarding, retention, and expansion. The role sits at the intersection of Sales, Account Management, Marketing, Finance, and Product, acting as the connective tissue enabling scalable, data-driven revenue growth. The incumbent owns revenue operations strategy and infrastructure, leads cross-functional initiatives, shapes CRM tooling decisions, and defines how commercial performance is measured and optimized. Responsibilities include end-to-end revenue performance reporting across pipeline generation, conversion, onboarding, retention, and expansion revenue; designing executive dashboards and reporting frameworks for leadership and board visibility; leading quarterly and annual revenue planning including capacity modeling, pipeline coverage analysis, and forecast accuracy reviews; identifying revenue risks, trends, and growth opportunities; and governing revenue metrics taxonomy across BD, AM, Finance, and Product. The role drives go-to-market operations by improving BD and Account Management processes, developing playbooks, SOPs, routing logic, segmentation strategy, and territory design, and ensuring optimal pipeline governance across inbound, channel partnerships, referrals, and internal transfers. It also defines Account Management operational standards including performance tracking frameworks, health scoring, renewal and expansion pipelines, QBR cadence, and bandwidth management. The role owns CRM strategy, governance, and optimization including architecture decisions, workflow automation, integration with marketing and finance systems, data quality enforcement, and adoption programs. Additionally, it leads cross-functional execution with Product, Finance, Risk, Marketing, and Partnerships, supporting product launches, channel partnerships, and market expansions, while mentoring junior team members and contributing to RevOps capability development and maturity roadmaps.