Job description

The AI Team Lead / AI Technical Manager (AI Agents & LLM Systems) at Lucidya in Riyadh, Saudi Arabia is responsible for leading the vision, architecture, and execution of a next-generation AI Agent platform designed for scalable customer service applications. The role operates within an artificial intelligence and SaaS environment, focusing on building a fully scalable AI Agent platform from scratch in a zero-to-one development setting. The position requires deep expertise in AI Agents, LLM-based systems, machine learning, deep learning, and production AI systems, including model training, deployment, and evaluation. The role involves designing scalable systems architecture and managing AI infrastructure to support enterprise-grade applications and aggressive growth targets such as achieving approximately $1M ARR. The AI Team Lead collaborates closely with executive leadership including CEO, CTO, and General Manager, aligning product strategy and technical delivery. The role includes building and managing MLOps pipelines, conducting LLM evaluation, and leveraging cloud computing platforms such as AWS and Google Cloud Platform (GCP). Responsibilities include managing multiple client engagements, delivering SaaS platforms for customer service AI, and ensuring high performance and scalability of AI solutions. The position requires leadership of AI/ML engineering teams, mentoring engineers, and establishing workflows, processes, and reusable AI services. The role also involves translating complex AI concepts into actionable insights for non-technical stakeholders, driving stakeholder alignment, and shaping a new AI-focused business line. The candidate is expected to thrive in ambiguous, fast-paced environments, create structured execution models, and contribute to building a strong engineering culture while delivering high-impact AI solutions across the region.