Key responsibilities

• Process trade finance transactions such as letters of credit, collections, guarantees, and trade loans in accordance with internal and external regulations.
• Ensure transactions are processed within agreed turnaround times and service level agreements.
• Support the implementation of process improvements and digitisation initiatives.
• Ensure adherence to all operational risk and compliance policies, including AML and sanctions guidelines.
• Liaise effectively with internal stakeholders, clients, and correspondent banks to resolve trade-related queries.
• Maintain proper documentation and accurate records in line with audit and compliance standards.
• Verify and authorise all trade services transactions of the team, within delegated authorities (wherever applicable).
• Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
• Act as the primary point of contact for Customer Service Group and Customers for enquiries / problem resolution.
• Monitor and report to Senior Manager, Trade Services all irregular items with a view to take corrective action for timely liquidation of such items.
• Comply with internal operating procedures as per Procedures Manual and other Group Policy standards.