Abu Dhabi Islamic Bank
Relationship Manager – Priority Banking
- Permanent
- Al Ain, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 03/06/2026
Job overview
Date posted
19/04/2026
Location
Al Ain, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Relationship Manager – Priority Banking role in the United Arab Emirates (Al Ain) is focused on attracting, deepening, growing, and managing financial relationships with affluent and high-net-worth (HNI) clients through a full range of banking products and services. The role operates within Priority Banking and requires a team-based approach to delivering comprehensive financial solutions tailored to client needs. The Relationship Manager is responsible for client acquisition through outbound marketing activities, gold center contacts, existing networks, and inbound/outbound lead conversion into sales. The role involves cross-selling and upselling banking products to increase revenue and productivity while building strong trust-based relationships with clients and maintaining a loyal customer base that generates referrals. Responsibilities include promoting retail banking products, collecting client financial data, evaluating client risk profiles, and assessing clients’ ability and appetite for financial risk exposure. The role also includes channel cooperation by referring clients to appropriate banking channels and ensuring smooth implementation of Priority Banking services across branches. In service delivery management, the role requires monitoring customer satisfaction, handling complaints, account closures, inquiries, and collecting ad-hoc feedback to improve service quality and retention. The Relationship Manager is also responsible for credit application review, adherence to banking processes and procedures, ensuring proper documentation, and identifying operational errors for process improvement. The role requires strong knowledge of ADIB retail banking products, credit and operational policies, UAE banking practices, financial regulations, and risk frameworks. The position also requires expertise in financial markets, investment products, wealth management, and financial planning for affluent clients. Additional expectations include compliance with UAE financial regulations, certification in wealth and investment management, risk management certifications, training and presentation capabilities, and proficiency in computer systems and banking tools. The role requires leadership experience managing teams of professionals and strong knowledge of competitors and local banking market dynamics in the UAE.
Required skills
Key responsibilities
- Acquire and grow affluent and high-net-worth client portfolios through outbound marketing, networking, lead conversion, and gold center engagement activities.
- Increase revenue and productivity by executing cross-selling and upselling of retail banking, wealth management, and investment products to Priority Banking clients.
- Evaluate client financial profiles by collecting data, assessing risk appetite, and performing detailed financial and credit analysis for advisory and banking solutions.
- Manage client relationships by building trust, maintaining loyalty, and ensuring continuous engagement and satisfaction across Priority Banking services.
- Coordinate with multiple banking channels to refer clients based on financial needs and ensure seamless delivery of Priority Banking services across branches.
- Monitor customer service levels, handle complaints, account closures, and inquiries, and ensure high client retention through proactive engagement.
- Review credit applications and ensure adherence to banking policies, procedures, documentation standards, and operational compliance requirements.
- Identify operational errors, analyze trends in process gaps, and recommend improvements to enhance banking service delivery and risk control.
- Ensure compliance with UAE banking regulations, financial rules, internal credit policies, and risk management frameworks in all client interactions.
- Promote banking products and services while ensuring accurate financial documentation and maintaining regulatory and operational standards
Experience & skills
- Execute minimum 5 years of banking experience in the UAE with exposure to financial analysis, investment advisory, wealth management, or financial planning.
- Operate a university degree or recognized professional certificate in banking, finance, or related discipline.
- Apply detailed knowledge of UAE banking practices, financial regulations, credit policies, and operational procedures in retail and priority banking environments.
- Demonstrate expertise in wealth management, investment advisory, financial markets, and retail banking product structures.
- Utilize strong sales, cross-selling, and upselling skills to manage affluent and HNI client portfolios effectively.
- Possess certifications including UAE Financial Rules and Regulations Certification, Wealth and Investment Management Level 3, and Advanced Wealth Management Level 4.
- Apply risk profiling and credit analysis knowledge to assess client financial capacity and exposure in banking products.
- Demonstrate leadership experience managing teams of professionals within banking or financial services environments.
- Utilize strong communication, training, and presentation skills to engage clients and internal stakeholders effectively.
- Maintain strong knowledge of competitor banking products, market trends, and priority banking service standards in the UAE