Job description

The Workforce Management Senior Specialist - Vendor Operations at Talabat in Dubai is responsible for leading workforce management initiatives and vendor operations across the Local Shops region, including Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman, and Iraq. The role focuses on optimizing operational processes, improving performance metrics, and supporting regional and local operations teams to set vendors up for success. This includes tracking new vendor onboarding, auditing catalog cleanup, monitoring inventory integrations, evaluating picker performance, and ensuring compliance with BAU processes. The specialist creates SOPs, tracks BAU activities such as device allocation and uniform ordering, and documents processes and guidelines to standardize operations across markets. The role requires strong vendor operational knowledge, workforce management expertise, and the ability to analyze data, generate insights, and implement improvements that enhance efficiency, reduce costs, and drive high operational performance.