Salesforce
Consumption Lead
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Job overview
Date posted
04/07/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
17/08/2025
Job description
The Consumption Lead – Data Cloud at Salesforce is a senior individual contributor role based in Dubai, responsible for driving Data Cloud adoption and return on investment across strategic customers in the Middle East. The role combines technical and commercial responsibilities, acting as the post-sale technical lead for Data Cloud. The Consumption Lead will develop and implement technology strategies, provide architectural guidance, and ensure seamless integration of Data Cloud with customers' existing systems. The position requires deep expertise in Salesforce Data Cloud, CRM, data architecture, AI/ML, and modern cloud data platforms such as Snowflake, Databricks, BigQuery, and RedShift. The role also demands proficiency in data analytics tools like Tableau, Looker, and Power BI, as well as programming languages and tools including Python, R, pandas, and Jupyter Notebooks. The Consumption Lead will collaborate with cross-functional teams, including product managers, engineers, and customer success managers, to deliver top-quality solutions. Responsibilities include developing mutual success plans with customers, guiding them on org strategy, governance, and change management, and proactively identifying risks to customer success. The role requires excellent communication skills, the ability to build executive-level relationships, and a commitment to data ethics and privacy. The Consumption Lead will also be responsible for KPI reporting, customer success, executive stakeholder management, solution architecture, technical enablement, product adoption, risk mitigation, use case acceleration, and consumption planning.
Required skills
Key responsibilities
- Develop and implement technology strategies to ensure seamless integration of Data Cloud with customers' existing systems.
- Provide architectural guidance and mentorship to customers on Data Cloud implementation.
- Drive onboarding, enablement, success, launch, and healthy consumption of Data Cloud workloads.
- Collaborate with cross-functional teams to deliver top-quality solutions.
- Develop mutual success plans with customers to accelerate Data Cloud consumption.
- Guide customers on org strategy, governance, and change management best practices.
- Proactively identify risks to customer success and build risk mitigation plans.
- Provide internal and external updates on KPIs related to usage and customer health.
- Build and cultivate executive-level relationships with customers' IT and business leadership.
- Collaborate with Salesforce product teams to understand solutions and roadmap, and advocate for key features needed for success.
Experience & skills
- 7+ years of experience in customer-facing solutioning for Data, Analytics, AI, and CRM.
- Full-stack technical qualifications, including CRM, Data Architecture, and AI/ML.
- Experience managing technical relationships with C-Level executives.
- Proven success as a trusted advisor, understanding customer motivations and needs to drive business value.
- Experience integrating complex data architectures.
- Deep understanding of industry-specific use cases, data architectures, and integration patterns.
- Persuasive verbal, written, presentation, and interpersonal communication skills.
- Staying up-to-date with emerging marketing, data-related, and AI technologies.
- Self-starting attitude with the ability to handle tasks independently while collaborating remotely.
- Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices.
- Hands-on experience building 0-1 products at startups or large companies.
- Excellent workshopping and whiteboarding skills.
- Degree or equivalent relevant experience required.