Job description

The Senior Specialist – Member Relations serves as a key front-facing representative of Amaala Yacht Club within the Sports and Entertainment sector, responsible for delivering high-end, personalized service to members, guests, and VIP visitors while supporting day-to-day membership administration. The role ensures seamless arrivals, efficient guest and member check-ins, and accurate maintenance of member profiles, preferences, and service histories within CRM systems. The position supports membership application processing, renewals, and inquiries, and coordinates closely with concierge, marina, food and beverage, and events teams to fulfill member requests. Responsibilities extend to hosting VIP arrivals, guided tours, private viewings, preparation of welcome packs and club collateral, responding to guest feedback, supporting resolution of service issues, and assisting with the execution of club events and member activations. The role also applies safety, quality, and environmental management policies, contributes to continuous improvement initiatives aligned with international best practices, and maintains strict confidentiality of member information in a luxury yacht club environment.