Job description

The Communication Engineer – Voice / Unified Communications role at Gulf International Bank in Khobar, Saudi Arabia is responsible for designing, implementing, managing, and maintaining secure and highly reliable enterprise voice communication systems across the organization’s infrastructure. The role focuses on ensuring uninterrupted, efficient, and secure data transmission through advanced unified communications and VoIP technologies. The engineer configures and maintains enterprise call control platforms including Cisco CUCM, Avaya, Mitel, and Microsoft Teams Voice, while also designing and supporting IP telephony, VoIP, and PBX-based communication systems. The position involves managing voice gateways, Session Border Controllers (SBCs), and SIP integrations with external service providers, ensuring seamless connectivity and interoperability across enterprise communication networks. A key responsibility includes troubleshooting complex voice, signaling, and media-related issues across LAN, WAN, and SIP trunk environments to restore services quickly and minimize downtime. The role requires continuous monitoring and optimization of voice quality parameters such as QoS, latency, jitter, and packet loss to ensure high availability and performance of communication services. The engineer is responsible for performance optimization and capacity planning, analyzing network usage trends and implementing system upgrades, patches, and enhancements to meet future demand. The role also involves integrating voice systems with collaboration tools and contact center platforms while maintaining accurate documentation of network architecture, configurations, and operational procedures. Additionally, the position enforces voice security measures including encryption (SRTP/TLS) and fraud prevention mechanisms to protect communication systems. The Communication Engineer collaborates with carriers, vendors, and internal IT teams to support voice services and ensure operational continuity. The role also includes participation in network design, implementation, monitoring, troubleshooting, security enforcement, and compliance activities, ensuring alignment with enterprise IT standards and business continuity requirements.