Job description

The HC Transformation Manager within Internal Firm Services (IFS) – Managed Services at PwC Middle East is responsible for driving the modernization of HR by redesigning HR policies, HR processes, and HR service delivery models while embedding Digital HR, AI tools, and automation solutions into the HR function. The role focuses on assessing current HR practices, identifying HR transformation opportunities, and leading initiatives that enhance efficiency, elevate employee experience, and align HR with future workforce and organizational needs. The position bridges HR strategy with technology enablement to ensure successful execution of digital HR programs and supports the shift toward a scalable, data-driven, and innovative HR operating model. Responsibilities include leading the adoption and integration of digital HR technologies, AI tools, and automation solutions across HR processes; evaluating emerging HR tech trends and their applicability to the HR operating model; reviewing and redesigning existing HR policies, workflows, and service delivery models for standardization, simplicity, and digital enablement; developing future-state HR process maps, governance frameworks, and transformation roadmaps; planning and executing HR transformation initiatives end-to-end; coordinating project timelines, resources, risks, and deliverables; partnering with cross-functional teams and technology partners for system enhancements, automations, and AI-enabled HR tool pilots; supporting the design and rollout of HRIS modules, digital workers, and self-service platforms; using data analytics and HR metrics to evaluate transformation impact and guide data-driven decision-making; leading change management activities; preparing communications, briefing materials, and training content; establishing governance structures; ensuring compliance with data protection, cybersecurity, and regulatory frameworks; and supporting capability-building across HR teams to promote continuous improvement and digital innovation.