
Accenture
Marketing Consultant ā Emiratization & UAE Talent Development (Marketing Analytics & CX)
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 08/01/2026
Job overview
Date posted
24/11/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
08/01/2026
Job description
The Marketing Consultant ā Emiratization & UAE Talent Development under Accenture Song is responsible for delivering data-driven marketing and customer experience solutions by combining creativity, technology and analytics. The role analyzes complex marketing data to identify trends and opportunities, leveraging tools such as Google Analytics, Tableau, Power BI and SQL for modeling and reporting. It leads initiatives in Conversational Design and emerging technologies including chatbots, large language models, prompt engineering, text-to-speech and speech-to-text to enhance customer engagement. The role drives optimization of contact center platforms such as Genesys, Sprinklr and Microsoft, and utilizes Voice of Customer tools including Qualtrics and Medallia to generate insights and measure CX performance. Responsibilities include conducting market research, evaluating and optimizing digital and traditional marketing campaigns, and improving ROI and KPIs. The consultant designs and implements CX Operating Models for large organizations, ensuring alignment with client goals. The role requires development of advanced strategic reports and dashboards for senior stakeholders, and collaboration with cross-functional teams to align marketing strategies with business objectives. A bachelorās degree in Marketing, Business, Data Analytics or a related field is required along with 4+ years of marketing analytics experience, preferably in consulting or digital agencies. Expertise with analytics tools, CRM systems, conversational design, contact center platforms and VoC tools is required, along with strong CX knowledge, digital marketing understanding, analytical abilities, data visualization skills, communication skills and stakeholder management capability.
Required skills
Key responsibilities
- Analyze complex marketing data to identify trends, patterns and opportunities
- Leverage Google Analytics, Tableau, Power BI and SQL for advanced data modeling and reporting
- Lead initiatives involving chatbots, LLMs, prompt engineering, TTS and STT to enhance customer engagement
- Optimize contact center platforms including Genesys, Sprinklr and Microsoft systems
- Use Qualtrics and Medallia to generate Voice of Customer insights and measure customer experience
- Conduct in-depth market research on customer behavior and competitive landscapes
- Evaluate and optimize marketing campaigns across digital and traditional channels to improve ROI and KPIs
- Design and implement CX Operating Models for large-scale organizations
- Develop detailed reports and dashboards for senior stakeholder review
- Collaborate with cross-functional teams to align marketing strategies with business objectives
Experience & skills
- Hold a bachelorās degree in Marketing, Business, Data Analytics or a related field
- Possess 4+ years of experience in marketing analytics, preferably in consulting or digital agencies
- Demonstrate expertise in Google Analytics, Tableau, SQL and CRM platforms
- Have proven experience with conversational design, contact center platforms and Voice of Customer tools
- Show strong understanding of CX strategies, digital marketing channels and campaign optimization
- Exhibit advanced analytical and problem-solving skills
- Demonstrate proficiency in data visualization and storytelling
- Show strong communication and stakeholder management abilities
- Be able to lead multiple projects in a fast-paced environment